This was my second stay at this property, and while my first experience was good enough to recommend it to my family, this visit was an absolute letdown. We were shocked to find no towels in our rooms. On a holiday weekend, knowing the hotel was fully booked, how could they not be prepared? We had to resort to borrowing towels from each other’s rooms, and despite being told repeatedly that towels would be ready "in 20 minutes," that NEVER happened. The desk staff's dismissive and nonchalant attitude only made matters worse. This was beyond frustrating, and it’s clear this property doesn’t prioritize its guests. We will not be staying here again.