6/10 Okay
linda c.
12 July 2023
Disliked: Cleanliness, check-in, communication
week vacation in June
Check in is at 4pm, office closed at 5pm. Traffic to get on island on Saturday afternoons is apparently always heavy. It took 2 hours from Savannah airport. Information provided said that if arrival is after office is closed use code to access key box. Doesn’t specify where this box is? We assumed it was at rental house. Box is at office. Also seems odd that check in office would close at 5pm when checking doesn’t begin until 4pm? With that being said when we get into our rental the thermostat is beeping and the pla is very warm. Not sure why cleaning crew didn’t communicate information to property mangagement? My husband immediately changed the batteries, beeping stopped. However, the indoor temperature did not change..remained at 83 degrees. We immediately called Vacasa, got a representative in a different state because their office closed at 5pm!! We were promised they would get back to us immediately when someone would fix A/C. We got the runaround for two days. The only reason someone eventually was due to our relentless calls
The house was decorated nicely, not far from the
tennis, golf, beach. However, some areas of the house were dirty. The downstairs 1/2 bath seemed to have an old vomit stain on wall. Upstairs rooms looked as though cleaners left without finishing, garbage left behind, mirror in bedroom visible dirty, staircase walls has dirty food stains?
All and all we enjoyed Hilton Head, great beaches, golf and restaurants. Would not use Vacasa again.
linda c.
Stayed 7 nights in Jun 2023