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"Best Western Royal Hotel was a superb place for our stay in Caen. The facility itself was well designed, very clean and the beds are comfortable. The breakfast was well prepared and prompt. There are several restaurants with walking distance. The staff were fluent in English which was especially helpful for us. We would definitely stay there again."

"Great stay... pity about the parking!.. entered the car park ticket 30 euros then entered the ticket from reception.nothing was deducted, still charged 30 euros?. ..Didn't have time to go back & query why?. ...other than that the hotel was excellent."

"The breakfast available in the hotel was excellent. The staff were friendly and helpful, and spoke English well enough to make communicating comfortable. The room was clean and well supplied. "

"Hotel staff were helpful and friendly. Room was comfortable. Local area very quiet. Breakfast plentiful and tasty,"

"Très bon séjour comme à chaque fois "

"the place is fantastic from the moment we arrived the staff was very helpfull with information greating very friendly willing to give as much information about the area and around Normandy the city of Caen is perfectly located to Nomandy 30 mnts drive Mnt st Michelle is a little father about 1hour but is easy to get there also many places and other cities close by Bauyex Henfleur Etretat place we recomend visiting from this hotel and the staff are fantastic cant wait to go back many other places to visit in Normandy. we recomend Best Western Plus. parking is on site also publick parking you can par on the street at night but you must move it before 08:30am easy to drive in Normandy we drove from the airport of Paris. Great job guys hope to see you soon "

"We knew that reception closed at 21.00 and we would not arrive before 23.00 so we followed the instructions to contact the hotel. Firstly the hotel never replied through the messaging service so I telephoned and despite language difficulties was given a code for the machine outside the hotel to issue a door key. On arrival the machine was not working the tel number was not answered. Horrible, we were tired and cold with no way to get into a room. Another tel number was displayed on the machine and eventually we were let in and given a key. Overall a horrible experience so stressful believing that we might have to look for a hotel so late when we were so tired. Never again"

"This hotel was a hidden gem. Although an error was made in my reservation, the front desk made amends and upgraded my room. I wholeheartedly would recommend this boutique hotel."

"Excellent stay as always, will be back!"