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"It was perfect, no complaince."

"Stayed at Onn Nakatsugawa for a night before doing a day hike of the Nakasendo trail. The hotel is a short walk from the train station with various restaurant options nearby. The room itself is well appointed and spacious. There is also a public bath to relax in after a long day of traveling and being on your feet. A great experience overall."

"Staying in a traditional Japanese hotel is a fascinating experience and the service is excellent "

"Beautiful hotel"

"The hotel is big and could cater to big crowds without having the guests feeling overcrowding. The 3 onsens are spread over 3 different blocks of building but very walkable within indoor (hence no concern about rain or cold weather). Buffet breakfast was excellent with good spread of western and Japanese cuisine. Parking onsite is complimentary and the hotel is walkable to small town with eateries, shops and cafes. The option to have western and Japanese beddings in the room is good especially when travelling with elderly. The young ones can experience sleeping on tatami while the western bedding provides comfort for the elderly."

"The staff speak English or Mandarin hence communication was a breeze for me. They were very friendly, helpful and polite. The location of the ryokan is within walking distance to the town and close to the train station. Hotel provides a bus shuttle to the train station. From the train station to the hotel, there is also a complimentary ride. I had a very pleasant stay at the ryokan and highly recommend it. "

"This hotel was a great surprise in a sort of out of the way location. It is a fabulous destination hotel, with an historic tea house and a historic castle in close walking distance. Can’t say enough about the excellent service, gorgeous decor, and tasty food."

"Great place to stay in nakatsugawa. Very friendly and clean. "

"If you see this review. Just book it if is within your budget. They take care of everything once you stepped into Gero station. Jus hopped into any Taxi waiting at the station and your retreat begins. We stepped into the inn and didnt think of going any where until our check out time. "