The reception staff were very helpful with my queries over directions to places, taxis, money and wifi. They were kind and very interesting to chat with you. The staff again really looked after me during breakfast. However, this was an expensive stay for the facilities offered. I got little sleep due to loud music blasting out across the street which I could hear in my room. There was no hairdryer to dry my hair in the evening, although I was advised to ask house keeping in the morning. Generally the room was quite tired and I stayed at much better quality casas throughout my stay in Cuba compared to here, at a much less cost. The breakfast was excellent and the best I had during my 2 week stay in Cuba.