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"polite and friendly staff"

"The room lacks a closet, and the clothes hangers are positioned awkwardly, making it easy for them to snag on clothing. The air conditioner remote control lacks English labels, which can make it challenging for non-Japanese speakers to operate. The towels provided are quite small; offering larger towels or providing more would be a welcome improvement. A laundry facility is available on the second floor, which is convenient. However, the dryer is underpowered, so drying clothes requires splitting loads and additional time, costing around 800 yen altogether. The laundry machines require detergent, but the hotel does not sell any. This could be inconvenient for guests, especially considering that Tokyo laundromats often include detergent automatically. The room also lacks napkins, which can be inconvenient as the provided toilet paper is unsuitable as a substitute. During breakfast, the bread supply often runs low before 8 a.m., leaving guests to wait or do without, as no additional bread is brought out after this time. 部屋にはクローゼットがなく、ハンガーが不便な位置に設置されているため、衣類が引っかかりやすいです。 エアコンのリモコンには英語のラベルがないため、日本語が分からない方には操作が難しいかもしれません。 タオルはかなり小さいため、もう少し大きなタオルや多めのタオルを提供してもらえるとありがたいです。 2階にはランドリー設備があり便利ですが、乾燥機のパワーが弱いため、衣類を小分けにして追加の乾燥時間が必要で、合計で約800円かかります。 ランドリーマシンには洗剤が必要ですが、ホテルでは販売していないため不便に感じるかもしれません。特に東京のランドリーでは自動で洗剤が追加される場合が多いので、その点がやや不便です。 部屋にはティッシュが置かれておらず、トイレットペーパーは代用に適していないため少し不便です。 朝食の際、パンの量が8時前に少なくなりがちで、追加のパンは提供されないため、ゲストは待つか、パンを諦める必要があります。"

"Really nice hotel right near Matsue station. All amenities were excellent "

"This hotel is in a good location, is clean and comfortable, and has a kind and helpful staff."

"Great place to stay in Matsue. Super close to the train station, an easy 15-20 min walk to the Castle District. Lots of good restaurants and konbini available nearby. Rooms are small but very comfortable. Hotel is very clean and well-run. A great place to stay."

"部屋もトイレも清潔で全体的に満足です。少しのアメニティも利用できます。朝ごはん美味しかったのでおすすめします。"

"I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind. "

"My wife and I visited friends in Izumoshi and we booked this hotel’s suite room. I believe there is only one of these rooms in the hotel. It has two king size beds, a separate living room area with chairs and a sofa, and a bathroom that has two sinks and an enormous shower and bathtub. Looking at the floor plan, it looks like this room takes the same floor space as three of the hotel’s regular rooms — so while we were very pleased with our room, the regular rooms are probably on the smaller side. We also had dinner at a restaurant about two blocks away called Wasabi. No English, but the food was really good — sashimi, local beef with local peppercorns, house salad with fried Izumo soba noodles, roasted Nodoguro (a local fish), etc."

"Easy access to the station. Staffs were kind. The room floor around the desk needed to be cleaned . "