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The Douglas Hotel

3.0 star property
Guesthouse in Hartlepool with a bar

Choose dates to view prices

Photo gallery for The Douglas Hotel

Terrace/patio
Iron/ironing board, free WiFi, bed sheets
Front of property
Reception
Reception hall

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Air conditioning
  • Free WiFi
  • Business services
The current price is SAR 128
SAR 182 total
includes taxes & fees
30 Mar - 31 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room, 2 Twin Beds

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, 2 Twin Beds

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Twin Bed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Twin Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 5 sq m
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Map
2 Grange Road, Hartlepool, England, TS26 8JA

What's nearby

  • Hartlepool Maritime Experience - 15 min walk - 1.3 km
  • Museum of Hartlepool - 17 min walk - 1.4 km
  • Monkey Statue - 4 min drive - 2.5 km
  • Seaton Carew Beach - 8 min drive - 4.3 km
  • Riverside Stadium - 21 min drive - 23.9 km

Getting around

  • Hartlepool Station - 10 min walk
  • Durham (MME-Teesside Intl.) - 38 min drive

Restaurants

  • ‪The Showroom - ‬5 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪King Johns Tavern - ‬3 min walk
  • ‪The Park Inn - ‬6 min walk
  • ‪The Mill House - ‬8 min walk

About this property

The Douglas Hotel

Guesthouse in the city center
The Douglas Hotel provides a bar and more. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Smoke-free premises, meeting rooms, and a banquet hall
  • Tour/ticket assistance
Room features
All guestrooms at The Douglas Hotel offer comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Bathrooms with tubs or showers
  • 32-inch TVs with cable channels
  • Wardrobes/closets and coffee/tea makers

Languages

English, Hindi, Urdu

Similar properties

Bar (on property)

Best Western The Grand Hotel Hartlepool

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
7.4 out of 10, Good, 260 reviews
The price is SAR 213
SAR 256 total
includes taxes & fees
28 Mar - 29 Mar
Best Western The Grand Hotel Hartlepool

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: noon; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

Frequently asked questions

Is The Douglas Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Douglas Hotel?

This property doesn't offer parking.

What time is check-in at The Douglas Hotel?

Check-in start time: noon; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Douglas Hotel?

Check-out is at 10:30 AM. Late check-out is available for a fee (subject to availability).

Where is The Douglas Hotel located?

Located in the heart of Hartlepool, this guesthouse is within 1 mi (2 km) of Victoria Park, Hartlepool Maritime Experience, and Museum of Hartlepool. Ward Jackson Park and Monkey Statue are also within 2 mi (3 km). Hartlepool Station is 10 minutes by foot.

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The Douglas Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 63 out of 232 reviews
Rating 8 - Good. 77 out of 232 reviews
Rating 6 - Okay. 36 out of 232 reviews
Rating 4 - Poor. 19 out of 232 reviews
Rating 2 - Terrible. 37 out of 232 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t stay enought long yet ask me after week or two
Stayed 1 night in Feb 2025

10/10 Excellent

Katlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really laid back and one of the only hotels who welcome homeless amazing people
Stayed 1 night in Mar 2024

4/10 Poor

Clare

Disliked: Cleanliness, staff & service
Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: *Only half a toilet roll, without a holder (so had been previously handled by user(s)), *Only one mug although the room was booked for two people *Barely any coffee (although plenty of tea) *kettle was half-full of water (don't know how old) *carpet had clearly not been vacuumed *Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) *The single bed (although not booked) had slept-in bedding on *No mention of WiFi anywhere
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights sleep
Decent for a night stay. Room was clean
Stayed 1 night in Jul 2024

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Parking restrictions on streets around hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Faisal

Liked: Cleanliness, property conditions & facilities, room comfort
Great experience!
Great stay and good prices, good amenities nearby as well.
Stayed 2 nights in Oct 2023

8/10 Good

Brian

Liked: Cleanliness
Good location and was walkable to town
Stayed 1 night in Aug 2023

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Stayed 2 nights in Jun 2024

6/10 Okay

Michael

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Stayed 4 nights in May 2024

10/10 Excellent

Svein Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Effective. Good bed. Good Wifi. Clean.
Stayed 1 night in Dec 2022

6/10 Okay

Darren

Liked: Cleanliness, staff & service, room comfort
Cold shower!
Room was clean and comfortable but a cold shower is unacceptable
Stayed 1 night in Oct 2023

8/10 Good

STEPHEN

Visit to Hartlepool
The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
Stayed 2 nights in Sep 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stayed 2 nights in Aug 2023

4/10 Poor

Will

Liked: Room comfort
Disliked: Property conditions & facilities
In the middle of a badly needed refurb.
The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
Stayed 1 night in Aug 2022

6/10 Okay

Bill

Get what you pay for
Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
Stayed 1 night in Oct 2023

6/10 Okay

Peter

Disliked: Staff & service, property conditions & facilities
Barely adequate
I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one.
Stayed 1 night in May 2023

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities
Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place...
Stayed 2 nights in Jun 2023

6/10 Okay

David

Liked: Staff & service
I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
Stayed 1 night in Oct 2023

6/10 Okay

Richard

Disliked: Property conditions & facilities
Basic hotel but with parking issues
Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.
Stayed 1 night in Aug 2023

2/10 Terrible

Danielle

Disliked: Amenities, property conditions & facilities
Absolutely disgusting! room hadnt been clean empty bottle of vodka left in room from previous person. Dead flys stuck to wall used sugar packets left on floor. Stained carpets all round dirty room. Bathroom walls cracked. No bar or restaurant open. Will not be returning!
Stayed 1 night in Aug 2023

2/10 Terrible

brett

Disliked: Staff & service
Unacceptable customer service
I got there, knowone to greet us, they couldnt find our booking, so we had to find another hotel last minute, paying extra money we did not budget for. At 2am the hotel emailed, stated they could not facilate a room, and now after 6 days I am still trying to get our money back.
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not clean, fire alarm went off at 5.30am, everyone standing outside for half an hour, tried calling both numbers for the hotel and out of hours, no one answered or called back, after an hour standing in the rain with obviously no staff on site we re entered the building potentially risking our lives and got our bags and left, we continued our sleep in the vans… I’m presuming they’re housing homeless as young kids were partying till around 3am in one of the rooms, very noisy - absolutely no good when you need to sleep and have work the next day
Stayed 2 nights in May 2022

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't recommend this hotel to anyone
Only ever talked to the owner by phone, who sent me a text with a room number, to find someone else in that room. Rang up again and he sent a second text for a different room. No towels or cups in the room, rang up again, and we found them left outside our door on our return but only 1 large towel and 1small, and cardboard cups. No hot water at all, in sink or shower for the 2 days we were there. TV remote not working. Other people in other rooms had the same problems - see photo
Stayed 2 nights in Jul 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival windows wide open. Freezing cold. This was to try and get rid of the smell of damp. Black mould on the walls. No cover on the light. Door handles snapped off. Unable to lock window. No hot water pressure. Lates of dust on bed head. Seat threadbare. No one on reception no staff available on phone. I left. Has to be the worst hotel I’ve ever been in.
Stayed 1 night in Nov 2022

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel should be closed down as is not fit for purpose our room was flood on the first morning i got up and no electricity they moved us to another bedroom and the water was starting to come in to that one aswell they then moved us to another one where the toilet was not fixed to the flooring and was leaking aswell the hotel is filthy. My sister-in-law room they had no hot water another person in room 4 had no hot water and no electricity i have videos and photos. And im looking for a full refund
Stayed 3 nights in Jun 2023