West Lake Home Hotel & Spa Reviews, Deals & Photos 2025

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Lakefront hotel with free breakfast connected to the convention center in Hanoi

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Dates

May 2025

June 2025

Executive Single or Double Room, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Minibar, in-room safe, blackout drapes, soundproofing

Executive Single or Double Room, Lake View | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included
Room service
Housekeeping
24/7 front desk
Air conditioning
Laundry

Room options

All rooms

1 bed

2 beds

Showing 5 of 5 rooms

Executive Single or Double Room, Lake View

Highlights

Soundproofed

Individually furnished

Fireplace

Air conditioning

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Lake view
Sleeps 3
1 Double Bed

Deluxe Family Room

Highlights

Soundproofed

Fireplace

Air conditioning

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Ceiling fan

City view
Sleeps 4
1 Double Bed and 1 Twin Bed

Deluxe Single or Double Room

Highlights

Soundproofed

Individually furnished

Fireplace

Air conditioning

Refrigerator

LCD TV

Premium bedding

Blackout drapes/curtains

City view
Sleeps 3
1 Double Bed OR 2 Twin Beds

Superior Single or Double Room

Highlights

Soundproofed

Individually furnished

Fireplace

Air conditioning

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

22 sq m
City view
Sleeps 3
1 Double Bed

Standard King Room

Highlights

Soundproofed

Fireplace

Air conditioning

Refrigerator

LCD TV

Ceiling fan

Blackout drapes/curtains

Shower/tub combination

City view
Sleeps 2
1 King Bed

About the neighborhood

No. 156 Yen Phu Street, Tay Ho, Hanoi

What's nearby

West Lake - 1 min walk - 0.0 km
Ho Chi Minh Mausoleum - 2 min drive - 2.2 km
Hanoi Old Town Night Market - 4 min drive - 3.4 km
Hoan Kiem Lake - 4 min drive - 3.7 km
St. Joseph's Cathedral of Hanoi - 4 min drive - 3.7 km

Getting around

Hanoi Long Bien Station - 7 min drive
Ga Co Loa Station - 15 min drive
Noi Bai Intl. Airport (HAN) - 30 min drive

Restaurants

‪SunKat's Burgers - ‬4 min walk
‪Phở Tứ Hùng - ‬3 min walk
‪1946 - ‬2 min walk
‪Nem lụi Bánh Xèo - ‬6 min walk
‪6 Degrees Cafe - ‬2 min walk

About this property

West Lake Home Hotel & Spa

Hotel near West Lake

At West Lake Home Hotel & Spa, you can look forward to a free breakfast buffet, a terrace, and dry cleaning/laundry services. In addition to a restaurant, guests can connect to free in-room WiFi.

You'll also enjoy the following perks during your stay:

Airport pick-up service (surcharge), babysitting (surcharge), and multilingual staff
Concierge services, a computer station, and tour/ticket assistance
An elevator, smoke-free premises, and a TV in the lobby

Room features

All guestrooms at West Lake Home Hotel & Spa have comforts such as fireplaces and laptop-compatible safes, in addition to perks like air conditioning and bathrobes.

More amenities include:

Bathrooms with shower/tub combinations and free toiletries
LCD TVs with cable channels
Refrigerators, electric kettles, and ceiling fans

Languages

English, French, Italian, Japanese

Similar properties

Free WiFi
Air conditioning
Laundry
Breakfast available

SAR 138 total

includes taxes & fees

16 May - 17 May

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Offsite parking; discounts available
24-hour airport pick-up shuttle at scheduled times for a surcharge

Food and drink

Free buffet breakfast
A restaurant

Things to do

TV in common areas

Family friendly

Babysitting (surcharge)
In-room refrigerator
Laundry facilities
Rollaway/extra bed (surcharge)
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

Computer station

Outdoors

On a lake
Terrace

Accessibility

Elevator

1 building
9 floors
Built in 2016
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

LCD TV with cable channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Minibar
Refrigerator

Air conditioning (climate-controlled)
Ceiling fan
Fireplace
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between March 4 and December 31.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for VND 330000.0 per day

Property payment types

Important information

Optional extras

Airport shuttle fee: VND 410000 per vehicle
Rollaway bed fee: VND 330000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

West Lake Home Hanoi

Home Hotel Tay Ho

West Lake Home Hotel Hanoi

West Lake Home Hotel

West Lake Home

West Lake Home & Spa Hanoi

West Lake Home Hotel & Spa Hotel

West Lake Home Hotel & Spa Hanoi

West Lake Home Hotel & Spa Hotel Hanoi

Frequently asked questions

Is West Lake Home Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at West Lake Home Hotel & Spa?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at West Lake Home Hotel & Spa?

Check-out is at noon.

Does West Lake Home Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs at scheduled times. A fee of VND 410000 per vehicle applies.

Where is West Lake Home Hotel & Spa located?

Located in Tay Ho, this hotel is 0.3 mi (0.5 km) from West Lake and 2.2 mi (3.5 km) from Hoan Kiem Lake. Syrena Shopping Center and Tran Quoc Pagoda are also within 1 mi (2 km).

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West Lake Home Hotel & Spa Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

6/10 Okay

Jinky joy y

7 January 2020

Liked: Staff & service, room comfort

Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

12 November 2019

Stayed 1 night in Nov 2019

6/10 Okay

Ganesh Raj

2 November 2019

Liked: Room comfort

Stayed 7 nights in Oct 2019

10/10 Excellent

Sharon

20 October 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money and located centrally

Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food.

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

20 October 2019

Liked: Cleanliness, staff & service

Stayed 1 night in Oct 2019

10/10 Excellent

Lloyd

6 October 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

26 August 2019

Stayed 1 night in Aug 2019

6/10 Okay

avraham

26 August 2019

Liked: Cleanliness, staff & service

Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveler

5 August 2019

Disliked: Staff & service

Not clean, service is subpar, outside of location would not recommend

Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveler

2 July 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

3 June 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in May 2019

8/10 Good

Verified traveler

30 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is a solid 3 star establishment with everything you could need. The breakfast spread is good, with the view of West Lake from the dining room unexpectedly great. The staff are friendly & helpful. I am happy to recommend this hotel.

Stayed 1 night in May 2019

8/10 Good

willem johannes

21 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voor iets meer geld veel meer comfort.

We hadden een kamer geboekt aan de straatkant. Deze was erg krap bemeten. We kregen twee sleutels mee. Van de besproken kamer en van de wat ruimere kamer aan de achterkant van het hotel. Na bezichting van beide kamers besloten we om toch iets extra's bij te betalen en de kamer aan de achterkant te nemen. Zeer ruim en luxe ingericht. Mooie badkamer en een bed waar je met z'n zessen in zou kunnen liggen. Het hotel ligt aan een drukke straat vlakbij het West Lake meer.

Stayed 1 night in May 2019

6/10 Okay

Verified traveler

5 May 2019

Liked: Staff & service, amenities, property conditions & facilities

Blood stains on pillow and lizards in bed。it was okay

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

3 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

5月連休に3泊しました。タイ湖のほとりにあり、ハノイのオールドクォーターからタクシーで片道40万ドンから50万ドンくらい。とても安いホテルなので期待していませんでしたが、宿泊した7Fの部屋は清潔であり、湯量も充分でした。またバイクや車のクラクションの騒音も全く気になりませんし、旧市街を避けて正解でした。両親と3人で一泊4,000円はかなり価値ありです。8Fにあるレストランで供される朝食も割合美味しかった。晩はホテルの側に食事するレストランもあります。10階建ぐらいの建物でナイトレイクビューが良かった。スーパーマーケットも歩いて2分くらいの場所にあります。荒っぽいタクシーに乗って街歩きに疲れた時に重宝します。エコノミーホテルなのでベトナム人やヨーロッパ系の宿泊客が多く、日本人はいませんでした。

Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

1 May 2019

出発前日にエアポートピックアップサービスを利用しましたが、迅速に対応いただけて助かりました。

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

28 March 2019

Stayed 3 nights in Mar 2019

8/10 Good

KENJI

25 March 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2019

6/10 Okay

hyeong wook

4 March 2019

Liked: Cleanliness

호안끼엠보다 좋은 West Lake주변의 호텔

예약내용: 2day, 강이 보이는 킹침대의 큰 방예약 1day: 여행가방을 열기에도 비좁은 작은 방 배정 2day: 정상적으로 예약한 방으로 교체 1day 예약과 다른 방을 주는것은 비용지불을 한 것과 맞지 않았음 신뢰에 문제가 있음 West Lake에 있는 조용한 좋은 위치 호수주변의 경관이 좋음 호텔이 깨끗하며, 친절함

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

27 February 2019

Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

12 February 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice location and nice view to the lake. Personnel is very helpful and friendly.

Stayed 4 nights in Feb 2019

8/10 Good

Lloyd

22 January 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2019

6/10 Okay

あまりりす, Fukuoka

7 January 2019

Disliked: Property conditions & facilities, room comfort

夜のチェックインだったせいかフロントには私服男性、ポーターも私服男性で何となく怪しい感じが否めない。フロント男性の英語が聞き取りにくい。今までフロントとの英語のやり取りで困った経験はなかったが、質問をしようとしても遮られ、空港送迎費用はアウト時決済でいいと言われていたが、後払いの場合はパスポート預かりだと一方的に言われ、パスポートを取られたままポーターが荷物を運び、部屋に追いやられそうになったので、一度乗ったエレベーターから降りて、パスポートを取り返すためにデポジットではなく送迎代往復をイン時にカード決済した。デポジットはパスポート預かりではなくクレジットカードでお願いしたい。このフロントにパスポートを預けるなど無理。預り証すらないので、預かっていないと言われれば終わり。部屋も写真とは大きく違ったが、とりあえず1泊して他のホテルに移ることにした。翌朝朝食に行く際、エレベータ内に腐ったパイナップルが放置されていてげんなり。全てに納得できず即ホテルを変えることにした。ホテル移動のために呼んでもらったタクシーは、へこんだボディで怪しげなタクシー。メーター使用なのに、財布から出して数えていたドン紙幣をメーター以上もぎ取るように取られた。近距離だったのともめるのも面倒なので、文句言わずに高いチップだと思いつつ取られたままにした。決済済の往路空港送迎代を返金してくれと言ったが、返金はできない、移動先のホテルに迎えに行くと言われて受け入れた。帰りの送迎は無事にちゃんとした人が迎えにきた。3泊のうち1泊でホテル移動。Ms.Jessieの対応が良いので、1泊分のみ返金してもらい納得したが、もう二度と泊まりたくない。

Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

7 January 2019

Stayed 1 night in Jan 2019

10/10 Excellent

Alexey

19 December 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Very friendly staff. Nice breakfast. Good location

Stayed 5 nights in Dec 2018

West Lake Home Hotel & Spa

Choose dates to view prices

Photo gallery for West Lake Home Hotel & Spa

Reviews

Popular amenities

Room options

View all photos for Executive Single or Double Room, Lake View

Executive Single or Double Room, Lake View

Highlights

View all photos for Deluxe Family Room

Deluxe Family Room

Highlights

View all photos for Deluxe Single or Double Room

Deluxe Single or Double Room

Highlights

View all photos for Superior Single or Double Room

Superior Single or Double Room

Highlights

View all photos for Standard King Room

Standard King Room

Highlights

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

West Lake Home Hotel & Spa

Languages

Similar properties

Eli Rina Hotel

Eli Rina Hotel

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Have a question?

West Lake Home Hotel & Spa Reviews

Reviews

Very Good

8.6/10

8.6/10

7.4/10

8.2/10

Reviews

6/10 Okay

Jinky joy y

Jinky joy y

6/10 Okay

Verified traveler

Verified traveler

6/10 Okay