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The West Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Hanoi Old Town Night Market

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Photo gallery for The West Hotel & Spa

Reception
Junior Room, 1 King Bed, City View | Terrace/patio
Exterior
Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout drapes
Hot stone massages, Thai massages, sports massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Housekeeping
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout drapes

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Hair dryer
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 27 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Bedroom, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout drapes

Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Hair dryer
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout drapes

Junior Room, 1 King Bed, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout drapes

Executive Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

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About the neighborhood

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk
  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Quan Chuong Gate - 8 min walk
  • St. Joseph's Cathedral of Hanoi - 9 min walk

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Bánh Mì Hôi An - ‬2 min walk
  • ‪Toshi Restaurant - ‬2 min walk

About this property

The West Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
Other perks include:
  • Airport pick-up service (surcharge), an elevator, and luggage storage
  • Tour/ticket assistance, a 24-hour front desk, and concierge services
  • Smoke-free premises and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at The West Hotel & Spa have comforts such as fireplaces and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
Extra amenities include:
  • Heating and fans
  • Hydromassage showers, designer toiletries, and hair dryers
  • 32-inch Smart TVs with digital channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM
  • 1 restaurant
  • Free daily reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Spa

  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 47
  • Hardwood flooring in public areas

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Heating

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch Smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Fireplace
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The West Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Check-out is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Are there all-inclusive benefits at The West Hotel & Spa?

Some rate plans available at this property are all-inclusive.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market, Hoan Kiem Lake, and Thang Long Water Puppet Theatre. Dong Xuan Market and St. Joseph's Cathedral of Hanoi are also within 10 minutes. Hanoi Railway Station is 23 minutes by foot.

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The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 102 reviews
Rating 8 - Good. 26 out of 102 reviews
Rating 6 - Okay. 2 out of 102 reviews
Rating 4 - Poor. 5 out of 102 reviews
Rating 2 - Terrible. 3 out of 102 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Toru

Liked: Cleanliness, staff & service, property conditions & facilities
Good location (Inside tourist area)
Stayed 2 nights in Nov 2024

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We enjoyed our stay very much. All the staff members were amazing. It is also a perfect location in Hanoi Old quarter. We recommend this hotel 100% !!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.
Stayed 1 night in Dec 2024

8/10 Good

John

Liked: Staff & service
Great location for the night market and walking around. Room is very small and dated but ok. The staff is very friendly and helpful. Breakfast was aveage but ok. Lots of things to see and do right outside the door.
Stayed 1 night in Dec 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Just disappointed my room had no window and the photos on the side lead to believe there is, when in fact it is a window to the toilet.

10/10 Excellent

Liliane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The staff was so nice, helpful and welcoming. There was an elevator to access rooms. The breakfast was excellent . The hotel provided accommodation for an earlier breakfast. The bed was comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Haki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location amazing staff clean rooms, highly recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was soo friendly and polite. I was travelling by myself and the hotel had all the ameneties that I needed. Hotel is located right in the middle of the weekend night market. Thank you!

10/10 Excellent

hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jul 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
Stayed 2 nights in Sep 2024

8/10 Good

Oleksandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location! Fantastic complimentary breakfast. Lovely staff
Stayed 1 night in Jul 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but the doors were noisy because you had to slam it because of the alarm.
Stayed 1 night in Oct 2024

10/10 Excellent

siew kiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great over all
Cloe at front desk was very good. Service over all great. Wet pressure for shower was not very strong. At night can hear music from outside. Friday to sunday there is a night market just outside the hotel!
Stayed 1 night in Nov 2024

10/10 Excellent

Tak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! You can also go around easily by walking
Stayed 1 night in Jul 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a little gem, so close to so much. The bed was firm, the water hot, the room quiet ( not overly big but suitable for our needs. The staff were great. Recommended.
Stayed 4 nights in Aug 2024

2/10 Terrible

Esmond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They changed the hotel on our way there saying there was something wrong with their system so they are going to give us an upgrade to their sister hotel witch was awful not what we paid for mold in the bathroom. Very small room with minimal lighting dingy is the word to describe this hotel (Hanoi Harmonia Hotel and Spa)
Stayed 1 night in Nov 2024

8/10 Good

AZAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chloe, part of the staff at the front desk was extremely helpful and supportive! I will share that the property is also particularly great for its location and accessibility. Distances between the property and the attractions are very close by Extremely busy on the outside but calm in the room where we spent 4 nights
Stayed 5 nights in Aug 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpfull and easy to talk to,great breakfast
Stayed 3 nights in Nov 2023

10/10 Excellent

Brayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend this hotel, everything is just perfect and we enjoy our stay, the staff are so friendly and helpful. Convenient location to everything.

10/10 Excellent

Kaoru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact and easy to use.
Stayed 3 nights in Jun 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this hotel is great except a few little bugs in the room. Hot breakfast, excellent location at the heart of the weekend night market and other shopping and food area. Front staff speaks english well and friendly. They offer good concierge services.
Stayed 1 night in Jul 2024

6/10 Okay

Desire

Liked: Staff & service
Good location, excellent staff (Mike help us a lot), cleaning is ok
Stayed 2 nights in Mar 2024

10/10 Excellent

Grace

Liked: Staff & service
The property was conveniently located but needs to be cleaned
Stayed 5 nights in Jul 2024