We were surprised by how great this hotel was! We had walked by on another day to find the hotel (we were staying somewhere else in Ha Noi at the beginning of our trip before a short trip to Hoi An and Hue) and from the outside, we were not sure what to expect. It is in a colorful part of town (right in the old town with all sorts of shops, which is fantastic! but the streets can be dirty and many of the buildings look rundown), but it was a lesson in not judging a book by its cover. This hotel was fantastic! Our Vietjet flight was delayed a few hours, and we ended up not arriving until around 4 am in the morning! We had emailed the hotel, and they had multiple staff there and ready to pick us up at the airport, check us in, and carry our bags to the room! They even upgraded us to the beautiful suite with flower petals on the bed and everything! We just wish we could have had more time to stay there, because the next morning we had to leave at 9 am for a Ha Long Bay cruise. But we would definitely consider returning in the future with our kids and stay in the suite!! Thanks so much!