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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Hotel with a full-service spa, a short walk to Hoan Kiem Lake

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Photo gallery for Grand Cititel Hanoi Hotel & Spa

Exterior
Reception
Lobby
Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk
Hallway

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service
The current price is SAR 231
SAR 262 total
includes taxes & fees
1 Apr - 2 Apr

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite City View Room

Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite City View Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Pillowtop bed
Bidet
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Pillowtop bed
Bidet
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Pillowtop bed
Bidet
  • 22 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Suite Twin Room

Suite Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Similar properties

Lobby sitting area

Hanoi Royal Palace Hotel 2

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, (3791)
The price is SAR 212
SAR 240 total
includes taxes & fees
30 Mar - 31 Mar
Hanoi Royal Palace Hotel 2

About the neighborhood

Map
13B Tong Dan, Hoan Kiem District, Hanoi

What's nearby

  • Hanoi Opera House - 5 min walk - 0.4 km
  • Hoan Kiem Lake - 8 min walk - 0.7 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Old Town Night Market - 15 min walk - 1.3 km
  • St. Joseph's Cathedral of Hanoi - 17 min walk - 1.5 km

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪VOU CF 18B Tông Đản - ‬1 min walk
  • ‪Thai Holdings Tông Đản - ‬1 min walk
  • ‪Thưởng Trà - ‬2 min walk
  • ‪Cafe Muối - ‬1 min walk
  • ‪Lý Club - ‬2 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Opera House and Thang Long Water Puppet Theatre are located near Grand Cititel Hanoi Hotel & Spa, which provides dry cleaning/laundry services, a bar, and a 24-hour gym. Indulge in a manicure/pedicure, a hot stone massage, and a body treatment at the onsite spa. The on-site restaurant, The Shii Kitchen, offers breakfast, lunch, and dinner. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a 24-hour business center are available to all guests.
You'll also enjoy perks such as:
  • A roundtrip airport shuttle (surcharge), massage treatment rooms, and meeting rooms
  • A porter/bellhop, tour/ticket assistance, and an elevator
  • A reception hall, concierge services, and a 24-hour front desk
  • Guest reviews speak highly of the breakfast, central location, and helpful staff
Room features
All 98 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with hydromassage showers and designer toiletries
  • 43-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks, and desk chairs

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 30 kilometers
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour fitness center
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Conference center (538 square feet of space)
  • Meeting room

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Elevator door width (inches): 39
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
LIST_ALT

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 600000.0 per day

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 600000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Grand Cititel Hanoi Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa doesn't offer parking.

What time is check-in at Grand Cititel Hanoi Hotel & Spa?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Grand Cititel Hanoi Hotel & Spa?

Check-out is at noon.

Does Grand Cititel Hanoi Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 500000 per vehicle applies.

Where is Grand Cititel Hanoi Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Ly Thai To Park and Hanoi Opera House. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 10 minutes. Hanoi Long Bien Station is 22 minutes by foot and Hanoi Railway Station is 28 minutes.

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Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 240 out of 290 reviews
Rating 8 - Good. 36 out of 290 reviews
Rating 6 - Okay. 9 out of 290 reviews
Rating 4 - Poor. 2 out of 290 reviews
Rating 2 - Terrible. 3 out of 290 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for staying in the old town area!
Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to explore Hanoi. Close to the centre, nice rooms and a great Skybar.
Stayed 3 nights in Jan 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Quiet and clean accommodations within walking distance of old town sight seeing.
Stayed 1 night in Oct 2024

8/10 Good

Junji

Liked: Cleanliness, staff & service
Many local restaurants around Hotel
Stayed 5 nights in Nov 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Especially Alex and Brian 👍👍
Stayed 3 nights in Jan 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, clean, comfortable
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the value. Quiet yet central location
Stayed 3 nights in Oct 2024

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Although the area was good, staff was great and breakfast good too, the room was a beat up with the walls being quite dirty. At the very least the room needs a paint job.
Stayed 1 night in Feb 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are super helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Si Xuan Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great
Stayed 1 night in Nov 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff our room was magnificent the pool area large plenty of space
Stayed 3 nights in Oct 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet area, on weekdays there are lots of roadside stalls selling food. about 5-10 mins walk away from the lake
Stayed 3 nights in Jan 2025

10/10 Excellent

Andres

Liked: Staff & service, property conditions & facilities
Excellent hotel in a great location. The hotel personnel were very attentive and helpful. They booked several tours for me. The breakfast was amazing.
Stayed 5 nights in Nov 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very friendly and helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
All staff are very nice and helpful.
Stayed 4 nights in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, real quiet and modern. Staff were really helpful..
Stayed 1 night in Oct 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 1 night in Oct 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfy, personnel friendly, very good breakfast
Stayed 1 night in May 2024

6/10 Okay

Talia

Liked: Cleanliness, property conditions & facilities
The hotel stay was nice and the staff at the counter were very friendly and helpful. However, our AirPods were stolen from our room. We didn’t realize they were gone until after we checked out.
Stayed 4 nights in Dec 2024

8/10 Good

Huong

This is a boutique hotel. Nice and clean, good breakfast.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hui Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is pleasant, the location is convenient for travel, situated near Hoan Kiem Lake, and the staff are very friendly.
Stayed 1 night in May 2024

8/10 Good

Celine

Liked: Amenities, property conditions & facilities
Excellent customer service!! We stayed here for just 2 nights,, will definitely stay here again in our future visit. One suggestion: The shower stall could be upgraded for better drainage so that we don’t have to worry about water overflowing …
Stayed 2 nights in Dec 2024

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fantastic for our family vacation. The kids loved the pool and the game room, and the staff went above and beyond to make sure we had a great stay.
Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Clean and quiet. Gym needs upgrade.
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely the right choice: central location, quiet room, very large breakfast restaurant. The staff are extremely friendly.
Stayed 1 night in May 2024