Sheraton Qiandao Lake Resort Reviews, Deals & Photos 2025

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Escape to this lakeside haven where adventure meets relaxation. Take a deep breath and unwind with rejuvenating spa treatments or make waves at the water park.

Choose dates to view prices

Dates

January 2025

February 2025

Premium bedding, down comforters, minibar, in-room safe

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Deluxe Suite, 1 King Bed, Lake View | Premium bedding, down comforters, minibar, in-room safe

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot Tub

Bar

Spa

Breakfast available

Room service

Gym

SAR 306 total

includes taxes & fees

23 Jan - 24 Jan

Room options

All rooms

1 bed

2 beds

Showing 10 of 10 rooms

Premium Room, 2 Twin Beds, Lake View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Full-sized refrigerator/freezer

48 sq m
Lake view
Sleeps 2
2 Twin Beds

Club Room, 1 King Bed, Lake View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Full-sized refrigerator/freezer

47 sq m
Lake view
Sleeps 3
1 King Bed

Club Suite, 1 Bedroom, Garden View

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

75 sq m
Sleeps 3
1 Double Bed

Club Suite, 1 King Bed, View

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

75 sq m
Lake view
Sleeps 3
1 King Bed

Deluxe Suite, 1 King Bed, Lake View

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

94 sq m
Lake view
Sleeps 3
1 King Bed

Room, 1 King Bed, Garden View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Kitchen

48 sq m
Sleeps 3
1 King Bed

Room, 2 Twin Beds, Garden View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Full-sized refrigerator/freezer

48 sq m
Sleeps 2
2 Twin Beds

Room, 2 Twin Beds, Lake View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Full-sized refrigerator/freezer

47 sq m
Lake view
Sleeps 2
2 Twin Beds

Room, 1 King Bed, Lake View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Full-sized refrigerator/freezer

47 sq m
Lake view
Sleeps 3
1 King Bed

Premium Room, 1 King Bed, Lake View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Full-sized refrigerator/freezer

48 sq m
Lake view
Sleeps 3
1 King Bed

Similar properties

Pool

Spa

Kids pool

Parking included

SAR 560 total

includes taxes & fees

23 Jan - 24 Jan

About the neighborhood

Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang, 311700

What's nearby

Qiandao Lake - 2 min walk
Xiyuan Wharf - 3 min drive
Qiandaohu National Forestry Park - 3 min drive
Shijatang Park - 3 min drive
Weiping Ferry Terminal - 6 min drive

Getting around

Hangzhou (HGH-Xiaoshan Intl.) - 138 min drive

Restaurants

‪千岛鱼府 - ‬16 min walk
‪星巴克 - ‬12 min walk
‪外婆湾品鱼馆 - ‬13 min walk
‪Qiandao Lake Greentown Resort Hotel - ‬10 min walk
‪绿城时光休闲吧 - ‬9 min walk

About this property

Sheraton Qiandao Lake Resort

Luxury family-friendly hotel by the lake

Take advantage of a poolside bar, a terrace, and a garden at Sheraton Qiandao Lake Resort. Adventurous travelers may like the cycling at this hotel. Treat yourself to a detox wrap, a massage, or Ayurvedic treatments at 铂SPA, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Regional cuisine. Free in-room WiFi is available to all guests, along with a playground and an arcade/game room.

You'll also enjoy perks such as:

A seasonal outdoor pool and an indoor pool, with sun loungers, pool umbrellas, and a lifeguard on site
Free self parking
Limo/town car service, buffet breakfast (surcharge), and bike rentals
Express check-out, express check-in, and a water park (surcharge)

Room features

All 249 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and separate sitting areas.

Other amenities include:

Recycling and LED light bulbs
Bathrooms with separate tubs/showers and free toiletries
37-inch LCD TVs with satellite channels
Wardrobes/closets, balconies, and separate sitting areas

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Free WiFi, Wired Internet (CNY 80 per day)
Available in some public areas: Free WiFi, Wired Internet (CNY 20 per hour)

Parking and transportation

Free self parking on site
Wheelchair-accessible parking available
Roundtrip airport shuttle (surcharge) from 6:00 AM - 12:30 AM
Airport shuttle on request
Area shuttle (surcharge)
Limo/town car service
Theme park shuttle (surcharge)

Food and drink

Breakfast available for a fee: CNY 158 per person
3 restaurants
1 poolside bar and 1 bar
24-hour room service

Restaurants on site

Fishing
Lobby Lounge
Feast
Yue
Club Lounge

Things to do

Arcade/game room
Bicycle rentals
Children's pool
Fitness center
Full-service spa
Hiking/biking trails
Indoor pool
Lifeguards on site
Playground
Sauna
Seasonal outdoor pool
Spa tub
Water park access (surcharge)

Family friendly

Arcade/game room
Children's pool
Free children's club
Free cribs/infant beds
Full-sized refrigerator
Indoor pool
Laundry facilities
Playground
Rollaway/extra beds (surcharge)
Seasonal outdoor pool

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

Business center
Conference space (8073 square feet)

Outdoors

BBQ grill(s)
Garden
Lifeguards on site
Pool sun loungers
Pool umbrellas
Terrace
Vegetable garden

Spa

Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Detox wraps
Facials
Hydrotherapy
Massage - deep-tissue
Massage - hot stone
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Grab bar in bathtub
Grab bar near toilet
Height-adjustable showerhead
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Portable bathtub seat
Transfer shower
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

At least 80% lighting from LEDs
Biodegradable coffee stirrers
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Rooftop garden
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Down comforter
Free cribs/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Towels

Entertainment

37-inch LCD TV
Satellite channels

Food and drink

Coffee/tea maker
Cookware/dishes/utensils
Electric kettle
Free bottled water
Minibar
Refrigerator

Outdoor space

Balcony

Connecting rooms available
Desk
Energy-saving switches
Free newspapers
Individually decorated
Individually furnished
Iron/ironing board
LED light bulbs
Phone
Recycling
Safe
Separate sitting area
Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 400.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately CNY 158 per person
Fee for in-room wired internet: CNY 80 per day (rates may vary)
Fee for wired internet in public areas: CNY 20 per hour (rates may vary)
Airport shuttle fee: CNY 7000 per vehicle (one-way)
Airport shuttle fee per child: CNY 7000 (one-way), (from 1 to 18 years old)
Rollaway bed fee: CNY 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, mobile payments, and cash

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from July to September

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

No pets and no service animals are allowed at this property

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sheraton Qiandao

Sheraton Qiandao Lake

Sheraton Qiandao Lake Hangzhou

Sheraton Qiandao Lake Resort

Sheraton Qiandao Lake Resort Hangzhou

Sheraton Qiandao Hangzhou

Sheraton Qiandao Lake Hangzhou

Sheraton Qiandao Lake Resort Hotel

Sheraton Qiandao Lake Resort Hangzhou

Sheraton Qiandao Lake Resort Hotel Hangzhou

Frequently asked questions

Does Sheraton Qiandao Lake Resort have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool.

Is Sheraton Qiandao Lake Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Qiandao Lake Resort?

Self parking is free at this property.

What time is check-in at Sheraton Qiandao Lake Resort?

Check-in start time: 3 PM; Check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Sheraton Qiandao Lake Resort?

Check-out is at noon.

Does Sheraton Qiandao Lake Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–12:30 AM on request. A fee of CNY 7000 per vehicle applies.

Where is Sheraton Qiandao Lake Resort located?

This family-friendly Hangzhou hotel is located on the waterfront, within 2 mi (3 km) of Qiandao Lake, Wangutang Park, and Shijatang Park. Xiyuan Wharf and Qiandaohu National Forestry Park are also within 2 mi (3 km).

Sheraton Qiandao Lake Resort Reviews

8.8

Excellent

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Good

Michael Ka Chung

19 August 2019

Liked: Cleanliness, staff & service, room comfort

Good but need improvement

service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.

Stayed 1 night in Aug 2019

10/10 Excellent

Matus

13 July 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near lake

Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

23 October 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

will come back

Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.

Stayed 2 nights in Oct 2018

8/10 Good

Ng

3 April 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall is ok, just the check in process a bit slow

10/10 Excellent

Kevin

19 March 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Great place to visit

Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.

Stayed 2 nights in Mar 2018

6/10 Okay

Marc, Uk (living in China)

1 September 2017

Nice Hotel but not 5 star

This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.

Stayed 3 nights in Aug 2017

8/10 Good

Jack E.

27 May 2017

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

8 February 2017

Liked: Cleanliness

6/10 Okay

Verified traveler

4 June 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

8/10 Good

Simon saiwing

20 May 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Airconditioning not working but still a good hotel

I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

8/10 Good

Stefan, Berlin

23 December 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back!

Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

8/10 Good

Yan

4 December 2015

Liked: Cleanliness, property conditions & facilities, room comfort

The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

8/10 Good

Mary, New York City

11 December 2014

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel with great view of the lake.

This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.

10/10 Excellent

kim poh, Kota Kinabalu

2 October 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheraton Qian Dao A must Stay!

It was awesome! The view from the room was spectacular !

10/10 Excellent

Helen, Shanghai China

31 May 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location Fantastic service

We stayed 1 night for wedding anniversary. The hotel has great location and Considerate service. Staff prepared Rose petals bed for us. We had a very romantic wedding anniversary. Many thanks. Will select this hotel for family travel next time.

6/10 Okay

zou, Shanghai

8 April 2011

Liked: Cleanliness, staff & service, room comfort

Not comparable with the name

1）Breakfast is very simple; 2)Swimming pool is in repaire. But we do not know in advance. 3)Garden view room is nearly no garden outside.

10/10 Excellent

JIANFENG

Traveled with family

5 June 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

是来千岛湖度假的非常好的酒店

第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。

Stayed 2 nights in May 2024

10/10 Excellent

JIANFENG

Traveled with family

4 June 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

是来千岛湖度假的非常好的酒店

Stayed 2 nights in May 2024

10/10 Excellent

Zhaohai

31 May 2024

Liked: Cleanliness

Stayed 1 night in May 2024

8/10 Good

Verified traveler

Traveled with family

13 May 2024

Liked: Staff & service

Stayed 1 night in May 2024

10/10 Excellent

Jianjiang

Traveled with family

18 August 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2022

10/10 Excellent

David Ki Wai

21 November 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

第二次来了，还是见到友善的面孔，熟悉的商务酒店，清洁的居住环境。不冷不热的天气，坐在阳台喝杯红酒，放松一下心情。感觉人生还是美好的…

Stayed 1 night in Nov 2021

8/10 Good

sihjie

10 June 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

景觀一絕

這次住的湖景房景觀真的一絕，連浴室泡澡都能看到景觀，房裏的陽台就是賞千島湖日落的好地點！早餐選擇也很多，比較可惜是泳池好像沒有在運營，自行車租借也並不方便。

Stayed 2 nights in Jun 2021

10/10 Excellent

tahsuan

Business traveler

20 April 2021

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Apr 2021

10/10 Excellent

Kaixiong

13 April 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2021

Sheraton Qiandao Lake Resort

Choose dates to view prices

Photo gallery for Sheraton Qiandao Lake Resort

Reviews

Popular amenities

Room options

View all photos for Premium Room, 2 Twin Beds, Lake View

Premium Room, 2 Twin Beds, Lake View

Highlights

View all photos for Club Room, 1 King Bed, Lake View

Club Room, 1 King Bed, Lake View

Highlights

View all photos for Club Suite, 1 Bedroom, Garden View

Club Suite, 1 Bedroom, Garden View

Highlights

View all photos for Club Suite, 1 King Bed, View

Club Suite, 1 King Bed, View

Highlights

View all photos for Deluxe Suite, 1 King Bed, Lake View

Deluxe Suite, 1 King Bed, Lake View

Highlights

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Highlights

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View

Highlights

View all photos for Room, 2 Twin Beds, Lake View

Room, 2 Twin Beds, Lake View

Highlights

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Highlights

View all photos for Premium Room, 1 King Bed, Lake View

Premium Room, 1 King Bed, Lake View

Highlights

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Sheraton Qiandao Lake Resort

Languages

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

Outdoor space

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

National rating