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Relais & Chateaux Chaptel Hangzhou

4.0 star property
Escape to serenity surrounded by lush gardens or fuel up for your day in West Lake with a convenient airport shuttle.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Relais & Chateaux Chaptel Hangzhou

Courtyard
Front of property - evening/night
Family Suite, Multiple Beds, Balcony | Premium bedding, down comforters, Select Comfort beds, free minibar
32-inch flat-screen TV with cable channels, TV
Classic Townhome, 1 King Bed, Terrace | Living room | 32-inch flat-screen TV with cable channels, TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Breakfast available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite, 1 King Bed, Ensuite, Garden Area

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Suite, 1 King Bed, Ensuite, Garden Area

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Select Comfort bed
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Townhome, 1 King Bed, Terrace

Premium bedding, down comforters, Select Comfort beds, free minibar

Classic Townhome, 1 King Bed, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Townhome, 2 Bedrooms, Patio, City View

Premium bedding, down comforters, Select Comfort beds, free minibar

Family Townhome, 2 Bedrooms, Patio, City View

Highlights

Patio
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Select Comfort bed
  • 120 sq m
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 King Bed

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Exterior

Grand Hyatt Hangzhou

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Spa
Parking included
Free WiFi
8.6 out of 10, Excellent, 391 reviews
The price is SAR 559
SAR 652 total
includes taxes & fees
3 Feb - 4 Feb
Grand Hyatt Hangzhou

About the neighborhood

Map
No.57, Changsheng Road, Shangcheng, Hangzhou, 310006

What's nearby

  • West Lake - 4 min walk
  • Broken Bridge - 14 min walk
  • Wulin Square - 2 min drive
  • Hangzhou Tower Shopping Mall - 3 min drive
  • Zhejiang University Yuquan Campus - 5 min drive

Getting around

  • Longxiangqiao Station - 3 min walk
  • East Railway Station - 9 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪台北纯k - ‬2 min walk
  • ‪菲乐酒家 - ‬1 min walk
  • ‪必胜客 - ‬2 min walk
  • ‪爵色酒吧 - ‬2 min walk
  • ‪天天旺酒楼 - ‬2 min walk

About this property

Relais & Chateaux Chaptel Hangzhou

Upscale hotel near West Lake
Located close to No.2 Park and Broken Bridge, Relais & Chateaux Chaptel Hangzhou provides an airport shuttle, a terrace, and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Tour/ticket assistance, ATM/banking services, and a front-desk safe
Room features
All guestrooms at Relais & Chateaux Chaptel Hangzhou have comforts such as premium bedding and pillow menus, as well as thoughtful touches like air conditioning and free stocked minibars.
Other conveniences in all rooms include:
  • Select Comfort beds, down comforters, and free cribs/infant beds
  • Bathrooms with rainfall showers and deep soaking tubs
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: CNY 188 for adults and CNY 94 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 575.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 188 for adults and CNY 94 for children
  • Rollaway bed fee: CNY 575.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Relais Chateaux Chaptel Hangzhou Hotel
Relais Chateaux Chaptel Hotel
Relais Chateaux Chaptel Hangzhou
Relais Chateaux Chaptel
Relais & Chateaux Chaptel Hangzhou Hotel
Relais & Chateaux Chaptel Hangzhou Hangzhou
Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou

Frequently asked questions

Is Relais & Chateaux Chaptel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Relais & Chateaux Chaptel Hangzhou?

Self parking is free at this property.

What time is check-in at Relais & Chateaux Chaptel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Relais & Chateaux Chaptel Hangzhou?

Check-out is at noon.

Does Relais & Chateaux Chaptel Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Relais & Chateaux Chaptel Hangzhou located?

Located in Shangcheng, this hotel is within a 10-minute walk of West Lake and No.2 Park. Broken Bridge and China Academy of Art are also within 1 mi (2 km). Longxiangqiao Station is only a 3-minute walk and Fengqi Road Station is 15 minutes.

Relais & Chateaux Chaptel Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 4 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rina, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Very good location .great service
Stayed 2 nights in Aug 2018

10/10 Excellent

Yingyan

Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい！
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
在5年前住过这特色酒店，当时酒店开了不久，独特的风格使我老婆特别喜欢。这次再到杭州，老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风，做完大事臭味很久都不散。
Stayed 1 night in Dec 2019

8/10 Good

JIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018