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Canopy by Hilton Hangzhou West Lake

4.5 star property
Luxury Hangzhou hotel connected to a shopping center, steps from West Lake

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Photo gallery for Canopy by Hilton Hangzhou West Lake

Lobby
Deluxe Room, 1 King Bed, Lake View | Premium bedding, down comforters, minibar, in-room safe
Lobby
Exterior
Deluxe Room, 1 King Bed, Balcony | Premium bedding, down comforters, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Breakfast available
  • Laundry
  • Gym
The current price is SAR 361
SAR 421 total
includes taxes & fees
30 Mar - 31 Mar

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Business Suite, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Business Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | View from room

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 35 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Living area | 52-inch LCD TV with cable channels, TV

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 47 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, 1 King Bed

Single Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Single Room, 1 King Bed

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Wyndham Grand Plaza Royale Hangzhou

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 331 reviews
The price is SAR 373
SAR 435 total
includes taxes & fees
24 Mar - 25 Mar
Wyndham Grand Plaza Royale Hangzhou

About the neighborhood

Map
2 Guohuo Road, Hangzhou, 310001

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Wushan Night Market - 7 min walk - 0.7 km
  • Broken Bridge - 3 min drive - 2.6 km
  • Wulin Square - 3 min drive - 2.7 km
  • Qinghefang Old Street - 3 min drive - 1.9 km

Getting around

  • Hangzhou Station - 9 min drive
  • Longxiangqiao Station - 11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive

Restaurants

  • ‪Dairu Queen - ‬1 min walk
  • ‪金橘餐厅 - ‬1 min walk
  • ‪满记甜品 - ‬1 min walk
  • ‪外婆家 - ‬1 min walk
  • ‪Dq冰雪皇后 - ‬2 min walk

About this property

Canopy by Hilton Hangzhou West Lake

Luxury hotel revitalized in 2020 and located near West Lake
Located close to Wushan Night Market and Qinghefang Old Street, Canopy by Hilton Hangzhou West Lake provides a terrace, a coffee shop/cafe, and a garden. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Continental breakfast (surcharge), bike rentals, and a 24-hour front desk
  • Outdoor furniture, a porter/bellhop, and smoke-free premises
Room features
All 160 individually furnished rooms offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 52-inch LCD TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:30 AM: CNY 138 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property - December 2020
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Electronic bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 52-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately CNY 138 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Canopy By Hilton Hangzhou West
Canopy by Hilton Hangzhou West Lake Hotel
Canopy by Hilton Hangzhou West Lake HANGZHOU
Canopy by Hilton Hangzhou West Lake Hotel HANGZHOU

Frequently asked questions

Is Canopy by Hilton Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Canopy by Hilton Hangzhou West Lake?

Self parking is free at this property.

What time is check-in at Canopy by Hilton Hangzhou West Lake?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Canopy by Hilton Hangzhou West Lake?

Check-out is at noon.

Where is Canopy by Hilton Hangzhou West Lake located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and Wushan Night Market. Broken Bridge and Beishan St are also within 1 mi (2 km). Longxiangqiao Station is 11 minutes by foot and Ding'an Road Station is 12 minutes.

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Canopy by Hilton Hangzhou West Lake Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 43 out of 64 reviews
Rating 8 - Good. 13 out of 64 reviews
Rating 6 - Okay. 4 out of 64 reviews
Rating 4 - Poor. 3 out of 64 reviews
Rating 2 - Terrible. 1 out of 64 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

XIAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.
Stayed 3 nights in Oct 2024

10/10 Excellent

Wen Chyi Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.
Stayed 3 nights in Dec 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.
Stayed 3 nights in Oct 2024

8/10 Good

CHI KIN

Liked: Cleanliness, staff & service, property conditions & facilities
nice environment and comfortable room
Stayed 5 nights in Oct 2024

10/10 Excellent

Reven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.
Stayed 5 nights in Nov 2024

10/10 Excellent

Daolong

Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2024

8/10 Good

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Food and Nice Hotel
Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good. But, the address on the hotels.com and the real location is different. In the app, hotel is located just nearby the west lake, but actual location is 2 blocks away from the west lake. It made me confusing when I find the hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

CHI WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Very nice hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

XING ZHONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very innovative!! It’s like a hidden gem!
Stayed 2 nights in Jun 2024

8/10 Good

Fangwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.
Stayed 2 nights in Jun 2024

8/10 Good

Hensl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.

6/10 Okay

Sara

Liked: Cleanliness, staff & service, amenities
I loved the design, the staff (young, fun and very careful). The location per se is also fantastic, next to the XiHu; but I think the humidity is a real problem. They have put dehumidifiers everywhere but still, it smells a bad. Therefore, I think I have paid way too much for an hotel that has such a problem… that’s not good for your health. I stayed just 1 night.
Stayed 1 night in Sep 2024

4/10 Poor

Gerald Teong Giap

The room was so small that we paid for an upgrade
Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Super hot in the room
Room is hot like sauna, even when we adjust temperature to 20-22 degrees, room temp is still 26 degrees!! We informed the staff and they told us nothing can be done as air con is central control!! We were told to open the window!!! Or use the fan they provide. When we requested for change in the room, we were told that it will be the same and may be worse because other rooms, may not even be able to open the window!! It’s a terrible experience especially coming from Hilton and not other random hotel.
Stayed 3 nights in Nov 2024

6/10 Okay

song

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fancy hotel attached to night clubs
The hotel is very new and fancy. Service staff are helpful and attentive. The location is desirable. However, the hotel is not for everyone: there are two night clubs that are part of the building complex (and it is not a very big building.) We stayed over the weekend and both nights I did not sleep. The music did not bother but the noise after the club closed at 4am. Taxis sounding their horns and people talking / laughing loudly on the street until 430am or so. Not for older travellers.
Stayed 2 nights in Mar 2023

8/10 Good

SHUJI

Stayed 3 nights in Nov 2024

10/10 Excellent

yin shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Sunhee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ka Wai

Stayed 4 nights in Oct 2024

10/10 Excellent

Hong Phill

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Naric

Stayed 2 nights in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

woojin

Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Oct 2024