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Hotel Alster

Start your day with an energizing breakfast and enjoy the convenience of multilingual staff and luggage storage.

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Exterior
Exterior detail
Exterior detail
Reception
Quadruple Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Double Room

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Comfort Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Double Room

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Single Room

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Single Room

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Triple Room

Comfort Triple Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Triple Room

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Family Room

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 29 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Quadruple Room

Quadruple Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Quadruple Room

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Single Room (Queensize)

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Single Room (Queensize)

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room (Queensize)

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Double Room (Queensize)

Highlights

Soundproofed
Individually furnished
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
St. Georg Straße 10, Hamburg, HH, 20099

What's nearby

  • Hamburger Kunsthalle - 5 min walk
  • Hamburg City Hall - 16 min walk
  • Miniatur Wunderland - 4 min drive
  • Elbe Philharmonic Hall - 4 min drive
  • Hamburg Cruise Center - 5 min drive

Getting around

  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • North Central U-Bahn - 7 min walk
  • Hamburg Airport (HAM) - 14 min drive

Restaurants

  • ‪Mutterland - ‬3 min walk
  • ‪Hansebäcker Junge - ‬3 min walk
  • ‪Atlantic Bar - ‬3 min walk
  • ‪Dat Backhus - ‬4 min walk
  • ‪Restaurant Herr He - ‬3 min walk

About this property

Hotel Alster

Hotel near Miniatur Wunderland
Hotel Alster provides a free breakfast buffet and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A vending machine, luggage storage, and multilingual staff
  • A 24-hour front desk, an elevator, and smoke-free premises
  • A front-desk safe
  • Guest reviews give good marks for the helpful staff
Room features
All guestrooms are individually furnished, and include amenities such as free WiFi, safes, and sound-insulated walls.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:30 AM on weekends

Family friendly

  • Free cribs/infant beds
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

More

  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15.00
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 8.40 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novum Alster
Novum Alster Hamburg
Novum Hotel Alster
Novum Hotel Alster Hamburg
Aachener Hof Hamburg
Hotel Alster Hotel
Novum Hotel Alster
Hotel Alster Hamburg
Hotel Alster Hotel Hamburg

Frequently asked questions

Is Hotel Alster pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

What time is check-in at Hotel Alster?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of EUR 15.00 (subject to availability).

What time is check-out at Hotel Alster?

Check-out is at noon. Late check-out is available for EUR 15.00 (subject to availability).

Where is Hotel Alster located?

Located in Hamburg City Center, this hotel is within 1 mi (2 km) of Hamburger Kunsthalle and Hamburg City Hall. Miniatur Wunderland and Elbe Philharmonic Hall are also within 2 mi (3 km). North Central U-Bahn is 7 minutes by foot and South Central U-Bahn is 7 minutes.

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Hotel Alster Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 176 out of 1000 reviews
Rating 8 - Good. 515 out of 1000 reviews
Rating 6 - Okay. 226 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fun, older building. Our room was tiny!
Stayed 3 nights in Jul 2024

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive central easy walk with suitcase to Hauptbahnhof. Breakfast was good. Had person at desk all night.
Stayed 2 nights in Jun 2024

8/10 Good

Sarah Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to the main city and Alster lake, it was easy to walk for all amenities and places to visit. Staff were generally friendly and helpful.
Stayed 7 nights in Aug 2022

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the centralstation, good restaurants nearby. Ok breakfast.
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a nightmare. Unpleasant staff and very small rooms without air condition. The worst was that we noticed bed bugs in our room, that caused a lot of work and time with sanitation etc. The hotel Did not answer our request for compensation. DO NOT STAY AT THIS HOTEL!
Stayed 3 nights in Aug 2024

8/10 Good

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget friendly and centrally situated.
Central but quiet area. Close to Hauptbahnhof and a variety of public transport. Many budget food options and close to the water. Budget friendly and basic hotel, breakfast included. Polite and easy communication with staff.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a weekend
Nice clean room, although very small and weirdly planned. Everything was clean and fresh and since we basically only slept here and was out all day it didn't matter that much that it was small. Decent breakfast and friendly staff.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good choise when you prioritise location
A very good alternative from a price and location perspective. Extremely close to the Main station in Hamburg. Very nice breakfast (low expectations due to earlier comments from other visitors). Good choose !
Stayed 1 night in May 2023

8/10 Good

Katrina

Liked: Cleanliness, staff & service
I had a pretty good stay. The hotel is certainly dated - the carpet, foundation, walls and doors are old. It is quite clean despite how it looks. Bed was reasonably comfortable. Close to main train station, can be noisy at night.
Stayed 2 nights in Sep 2023

8/10 Good

Guido

Liked: Cleanliness, staff & service
Top Lage 2min Zur U-Bahn
Stayed 3 nights in Aug 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Pleasant stay. I was in a top level room. It was dark and had awkward low sloped ceilings. Clean, serviceable, but not extraordinary. Convenient location near the main train station.
Stayed 2 nights in Dec 2022

10/10 Excellent

Chin-Hock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated from old building has charm. Family room for 5 was big & very comfortable. Includes elevator. Breakfast was quite good overall. Breads were wonderful. Scrambled eggs was done well. Other choices of meats, fruit mix, cereals and hard boiled eggs. If you opt not to have rooms cleaned, they give you vouchers for beverage.

6/10 Okay

Adina

Liked: Cleanliness
Disliked: Property conditions & facilities
Harry Potter-like room
Very small, closet-size room but clean and with an ok comfortable bed. No luxury, and fine if you are just there to sleep. The breakfast is basic and does not offer vegan options, so if you are lactose intolerant or vegan, find another place to eat. The hotel is within walking distance from the main train station and restaurants.
Stayed 2 nights in Sep 2022

6/10 Okay

Maxim

Liked: Cleanliness
Disliked: Staff & service
there was no air-conditioning while our room was very hot. The room was good and so was the bathroom. The front desk was not very helpful in giving us ideas of where to eat or where to go
Stayed 1 night in Aug 2022

6/10 Okay

Augustin

Liked: Staff & service
Although close to the station and in walking distance from all must see places, there are some downsides. The room doors are paper thin and so the noise from the corridors is quite loud especially as lots of guests wake up and leave early.( no need for alarm clock) The breakfast room is quite small, so a bit hard to secure a seat especially if you travel alone as by the time you get a coffee someone else might have taken your chair. The food options are minimal, but enough to get you going in the morning. They could invest in a coffee machine as the filter one is way too weak.
Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
No air conditioner, no fan
If you are unlucky to stay on the top floor (5th floor), you will feel you live in the boiler because of no air conditioner and no fan in summer.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness
Overall a nice stay
The hotel was overall a pleasant experience. It is within 5mins walking distance to the train station but we weren’t aware of any train noise. It was a surprisingly busy street even though it seemed like a small side street. It is just around the corner from the lake and park which has paths to walk and the option to hire boats. The breakfast area was clean and the staff there attentive and friendly. Good selection of bread cheese and meats as well as cereals. Breakfast was on from 6.30 - 11 at the wkend which meant we had time to do the local parkrun and return in time for food! The bedroom was small but the ceiling was high and the window opened wide so even in the heat we could cool the room. Room was clean but could do with an update especially the carpet.
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Never again
Due to my work, I am sleeping 2-3 times a month in hotels, and so far, I have always been okay with Novum hotels, but this time I was very disappointed. This was the smallest room I ever has been in, the breakfast was really bad, we only went the first day. I would rate the hotel, to maximum two stars or less. Too expensive for the standard, but sometimes you win sometimes you lose ☹
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent hotel with bad staff attitude
The location of the hotel is nice, just walkable distance from the central train station, and there are many nice restaurants around, river side is just across one street away. The room is small but clean and with everything I need. But the building is old so you can hear everyone walking pass the stairs and open the door in your floor. In genera, I a satisfied with the room, facilities and the breakfast. But for the price I would rather to stay in another hotel because the attitude of the staffs in the counter are not very friendly, and seems they are not so willing to help you with any problems. They also not help to carry the luggages even they see you have difficulty to open the heavy door with big suitcase (or they don’t even bother to look).
Stayed 1 night in Mar 2023

6/10 Okay

Andrea

Disliked: Amenities
We came in from a long flight and journey; approximately two days,anrrived ant 10.40 pm, only to be greeted with, we have no reservation for you. Showed the booking, then to be told there are no more rooms, but you can walk two minutes to another partner hotel. Said to the clerk, that we just paid a taxi to arrive here, coupled with the fact that it was raining and it was our first time in Germany. He made a call and said a taxi would come soon, just wait outside to flag the taxi. Taxi arrives, but refuses to take all three of us, with our three pieces of luggage. Said one of you would have to walk; with luggage;only two minutes away and proceeded to give directions. No choice at this stage but comply as all you want to do at this stage is get to your destination. Upon arrival at the other hotel, issue again with the taxi driver about payment, which had to be settled by the hotel. Not a very warm welcome to Germany. Must say though that the clerk at the partner hotel was satisfactory. Gave the basic information about room number and breakfast. NOT ONCE DID ANY MEMBER OF HOTEL STAFF OFFER ANY TYPE OF APOLOGY Actually don’t see why I have to pay for this type of service.
Stayed 1 night in Nov 2023

8/10 Good

Thom

Stayed 2 nights in Sep 2024

8/10 Good

Andreas

Stayed 1 night in Sep 2024

10/10 Excellent

Masayoshi

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Lage
Stayed 3 nights in Sep 2024