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Mercure Hotel Hamburg Mitte

4.0 star property
Eco-certified hotel with a 24-hour front desk and a restaurant

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Photo gallery for Mercure Hotel Hamburg Mitte

Front of property
Meeting facility
Lobby
Daily buffet breakfast (EUR 26 per person)
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
The current price is SAR 349
SAR 373 total
includes taxes & fees
21 Apr - 22 Apr

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed (Courtyard Location)

Superior Room, 1 Queen Bed with Sofa bed (Courtyard Location) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed (Courtyard Location)

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Eco-friendly toiletries
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Room with King Size Bed, Courtyard Location

Privilege Room with King Size Bed, Courtyard Location | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Privilege Room with King Size Bed, Courtyard Location

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Schroederstiftstr. 3, Hamburg, HH, 20146

What's nearby

  • Hamburg Messe and Congress - 3 min walk - 0.3 km
  • Reeperbahn - 3 min drive - 2.3 km
  • Hamburg City Hall - 4 min drive - 2.8 km
  • Miniatur Wunderland - 5 min drive - 3.5 km
  • Elbe Philharmonic Hall - 5 min drive - 3.6 km

Getting around

  • Sternschanze U-Bahn - 7 min walk
  • Sternschanze Station - 10 min walk
  • Hamburg Airport (HAM) - 12 min drive

Restaurants

  • ‪Cafe Seepavillon - ‬5 min walk
  • ‪Mövenpick Restaurant Hamburg - ‬6 min walk
  • ‪CAVE Bar - ‬6 min walk
  • ‪Roxie - ‬5 min walk
  • ‪Qrito - ‬5 min walk

About this property

Mercure Hotel Hamburg Mitte

Upscale eco-certified hotel near Reeperbahn
You can look forward to dry cleaning/laundry services, a bar, and conference space at Mercure Hotel Hamburg Mitte. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, tour/ticket assistance, and meeting rooms
  • Bicycle parking, smoke-free premises, and a gift shop
  • Guest reviews give top marks for the helpful staff
Room features
All 180 rooms include comforts such as pillow menus and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 40-inch flat-screen TVs with satellite channels
  • Coffee/tea makers, heating, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Danish, English, German, Polish, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 24 per night; includes in/out privileges)
  • Covered extended parking on site (EUR 24 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 26 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • RELAX
  • Restaurant

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • 5 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Bathroom emergency pull cord
  • Elevator (33 inch wide door)
  • Grab bar near toilet (35 inches high)
  • Handrails in stairways (39 inches high)
  • Roll-in shower (35 inches wide)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 30
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 per person
  • Covered self parking fee: EUR 24 per night (in/out privileges)
  • Covered extended parking fee: EUR 24 per night
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Hamburg Mercure Hotel
Hamburg Mercure Hotel Mitte
Hamburg Mitte
Mercure Hamburg Mitte
Mercure Hotel Hamburg
Mercure Hotel Hamburg Mitte
Mercure Hotel Mitte Hamburg
Mitte Hamburg
Mercure Hamburg Mitte Hamburg
Mercure Hotel Hamburg Mitte Hotel
Mercure Hotel Hamburg Mitte Hamburg
Mercure Hotel Hamburg Mitte Hotel Hamburg

Frequently asked questions

Is Mercure Hotel Hamburg Mitte pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 30 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Hotel Hamburg Mitte?

Self parking is available for EUR 24 per night. Extended parking is available for EUR 24 per night.

What time is check-in at Mercure Hotel Hamburg Mitte?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of EUR 30 (subject to availability).

What time is check-out at Mercure Hotel Hamburg Mitte?

Check-out is at noon. Late check-out is available for EUR 30 (subject to availability).

Where is Mercure Hotel Hamburg Mitte located?

Located in Eimsbuettel, this eco-certified hotel is within 1 mi (2 km) of Planten un Blomen and Reeperbahn. Miniatur Wunderland and Hagenbeck Zoo are also within 3 mi (5 km). Sternschanze U-Bahn is 7 minutes by foot and Schlump U-Bahn is 7 minutes.

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Mercure Hotel Hamburg Mitte Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 361 out of 926 reviews
Rating 8 - Good. 457 out of 926 reviews
Rating 6 - Okay. 81 out of 926 reviews
Rating 4 - Poor. 15 out of 926 reviews
Rating 2 - Terrible. 12 out of 926 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
All went well and my met my needs for the visit
Stayed 6 nights in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near the convention center
We booked the hotel for a conference we are from the US. The location was great for us as we had few good restaurants and cafe that we could walk to. Great friendly reception staffs that all speak English so helpful if you are not fluent in German. The rooms are small (This is Europe), but clean and comfortable for us. The beds were comfortable and the free WIFI was excellent. We would book again.
Stayed 5 nights in Jul 2024

10/10 Excellent

ABDULLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great and the location around nice restaurants and is walking distance of so nice shops
Stayed 1 night in Jul 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great staff, rooms are perfectly fine, clean, attractive, all you need. Locations fine so long as you are prepared to explore further away.
Stayed 2 nights in Mar 2024

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, neat and quiet.
We stayed at the hotel from Saturday to Sunday in week 37 of 2024. Although we had already checked in online, we had to go through the standard check-in process again at the reception. This puzzled me. Otherwise, it was a nice hotel. Clean, neat, and quiet. Good parking facilities (€20 per day) in the basement, though the entrance was somewhat narrow. The breakfast was way too expensive (€24 per person), so we went to one of the several nice cafes and bakeries close to the hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would book here again. Great staff!!!
Stayed 1 night in Aug 2022

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the Hamburg Mitte!
We stay at the Mercure Hamburg Mitte every year for the WTCE show. I put up 18 of my team. While the rooms are small, they are efficient and the staff is wonderful. Feels like home.
Stayed 1 night in May 2023

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Business hotel near convention centre and university of Hamburg. Good size room for Europe, with comfy (and slightly soft bed) and not too big pillows. Modern bathroom with good shower stall. Good work desk and good internet connectivity. Breakfast has a solid choice of options. About 5-7 minutes walk from nearest u-bahn station.
Stayed 2 nights in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Slightly inconvenient location, not many places around to eat and rooms are slightly too small in my opinion. Some slightly annoying features are the shower which is left with the door opening inwards which makes it impossible to get in. Also the free WiFi is not very good at all, just ended up using mobile data. Finally, the cleaner seemed obsessed with trying to clean the room on the day I am leaving, when they came in I said no thank you and I got a very angry “put the ticket out then!”. Why would you try to clean the room on the day I am leaving before I have left?
Stayed 4 nights in Aug 2024

4/10 Poor

Andrea

Disliked: Amenities, property conditions & facilities
Rooms were extremely hot and uncomfortable. Could not get comfortable in room and staff would not adjust thermostat to less than 72 degrees Fahrenheit. Staff told us their technicians were sick and could not fix our room. We were moved to another room with the same problem. Nothing nice about sitting in your room sweating. Would not recommend. As well, bartender charged us 36 Euros for two cocktails with well alcohol. Way over charged. Locals said we were robbed!
Stayed 5 nights in Aug 2024

10/10 Excellent

Marissa L

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved everything about this hotel (staff, location, rooms - the view is amazing), except for the fact that the only amenities they have are breakfast and a late night bar with no food.
Stayed 6 nights in Aug 2022

8/10 Good

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Service
Stayed 6 nights in Oct 2022

6/10 Okay

Moritz

Liked: Cleanliness, property conditions & facilities
Location is great to explore the Schanzenviertel and St. Pauli, hotel also is in great condition, rooms are clean and look new. Reason for my average rating is the non-functioning AC, ultimately I’m coming to sleep and this was difficult due to the heat on the top floors I have called the front desk, someone came, made some changes on the thermostat and mentioned it is fixed. Unfortunately this was not the case.
Stayed 1 night in Jun 2023

2/10 Terrible

JI SUP

A nightmare because of the front desk management
My stay at this hotel was ruined by the behavior of a female staff member at the front desk on the last day. She claimed that I hadn’t paid for my breakfast, but I had indeed paid in cash on that day. I asked her to verify this, but she kept questioning me about who I paid. When I told her that I paid a male staff member, she insisted that no man had ever worked there and asked me to describe him, making me feel like a suspect. I reiterated that I had paid and asked her to check. She made a phone call and continued to press me, saying no such man worked there. I was a bit frustrated because I knew I had done nothing wrong and it was their mistake not to process my payment properly. Only after I raised my voice did she say she understood and told me to go. While it was wrong of the male staff member not to process my payment correctly, he had been very kind to me. The female staff member, on the other hand, continuously glared at me, treated me with anger, and considered me a liar and a thief. Additionally, it seems the hotel staff at the front desk are not aware of who is working there. It is shocking to encounter such behavior in a 4-star hotel. Everyone else I met in Hamburg was kind and humorous, but my time in Hamburg turned into a nightmare due to this hotel staff member. As long as she continues to work there, other guests will undoubtedly suffer.
Stayed 2 nights in May 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel, zentral gelegen...vor allem zur Messe....sauber, freundliches Personal....gutes, reichliches Frühstück
Stayed 1 night in Mar 2025

10/10 Excellent

Maike Friedel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Etwas laut bei offenem Fenster. Bequeme Betten. Saubere Zimmer. Tolles Frühstück. Ideale Lage für einen Messe Besuch
Stayed 1 night in Mar 2025

8/10 Good

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gute, saubere Unterkunft mit freundlichem Personal
Stayed 3 nights in Mar 2025

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes sauberes Zimmer und ganz tolles Personal. Wir haben uns sehr wohl gefühlt. Frühstück nicht ganz günstig aber für jeden Geschmack etwas dabei.Leckerer Kaffee,viele verschiedene Samen,Trockenfrüchte ,Toppings für Müsli
Stayed 2 nights in Feb 2025

10/10 Excellent

Marten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Katharina

Liked: Amenities, property conditions & facilities
Das Einchecken mit der Dame an der Rezeption war leider super unangenehm, da sie anstatt mit uns zu sprechen nur gestikuliert hat und sie auf Fragen eigentlich keine Antwort geben konnte. Im Zimmer war leider unser Nachtisch sehr staubig und ein Wasserglas sowie eine Tasse sehr dreckig und nicht benutzbar. Bahnhof Dammtor sowie Sternschanze innerhalb von 10 Minuten gut zu Fuß erreichbar. Frühstücksspots in unmittelbarer Umgebung, maximal 5 Minuten zu Fuß.
Stayed 2 nights in Feb 2025

6/10 Okay

Marzena

Liked: Staff & service
Preis Leistung Verhältnis stimmt nicht. Zimmer ordentlich und ruhig aber scheinbar schon länger nicht renoviert. Wände verschmutzt. Ventilation im Bad nicht sauber. Waschbecken Ablauf verstopft. Frühstück: große Auswahl, auch ausreichend. Leider teilweise schon kalt und O- Saft sehr wässerig. Tiefgarage hat Einfahrt Höhe von 185cm ist aber sehr!!!!! Schmal. Nix für große Autos. Stolze Parkgebühr von 24€/Nacht. Trotzdem guter Ausgangspunkt für Ausflüge in die Stadt.
Stayed 2 nights in Jan 2025

8/10 Good

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage, schnell an der U Bahn und Bushaltestelle. Frühstück war gut und Zimmer war sauber. Personal sehr freundlich. Würde ich weiter empfehlen und wieder kommen.
Stayed 2 nights in Jan 2025

8/10 Good

Sybille

Stayed 2 nights in Dec 2024

8/10 Good

Marten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024