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Mercure Hotel Hamburg City

4.0 star property
Eco-certified Hamburg hotel in Hamburg-Mitte with a sauna

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hotel Hamburg City

Exterior
Exterior
Terrace/patio
Exterior
Junior Suite, 1 Double Bed with Sofa bed | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
The price is SAR 359
SAR 384 total
includes taxes & fees
6 Jan - 7 January 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Sofa bed - double
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Privilege, Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Privilege, Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Sofa bed - double
Bathrobes
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Junior Suite, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Privilege, Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • City view
  • Sleeps 4
  • 1 Queen Bed

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The price is SAR 359
SAR 384 total
includes taxes & fees
5 Jan - 6 January 2025
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About the neighborhood

Map
Amsinckstr. 53, Hamburg, HH, 20097

What's nearby

  • Mehr!-Theater am Großmarkt - 15 min walk
  • Hamburg City Hall - 3 min drive
  • Miniatur Wunderland - 3 min drive
  • Elbe Philharmonic Hall - 4 min drive
  • Hamburg Cruise Center - 4 min drive

Getting around

  • Hammerbrook S-Bahn - 8 min walk
  • Hamburg Central Station - 16 min walk
  • Hamburg Airport (HAM) - 37 min drive

Restaurants

  • ‪Maya Kaffeerösterei - ‬8 min walk
  • ‪Restaurant Hobenköök - ‬13 min walk
  • ‪Hamburger Food Market - ‬3 min walk
  • ‪Jawa - ‬9 min walk
  • ‪Superbude St. Georg - ‬11 min walk

About this property

Mercure Hotel Hamburg City

Upscale eco-certified hotel near Miniatur Wunderland
Near Hamburg Cruise Center, Mercure Hotel Hamburg City provides a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site restaurant, Bar/Bistro, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Other perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A ballroom, a vegetable garden, and an elevator
  • Multilingual staff, concierge services, and a banquet hall
Room features
All 187 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 49-inch LCD TVs with cable channels
  • Daily housekeeping, desks, and phones

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (EUR 24 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–10:30 AM: EUR 24-24 for adults and EUR 12-18 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Bar/Bistro

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 35
  • Handrails in stairways
  • Stairway handrail height (inches): 37
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 49-inch LCD TV
  • Cable channels

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from September 30 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Parking area
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 to 24 for adults, and EUR 12 to 18 for children
  • Self parking fee: EUR 24 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hamburg City
Mercure Hotel Hamburg City
Mercure Hamburg City Hamburg
Mercure Hamburg
Mercure Hotel Hamburg City Hotel
Mercure Hotel Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel Hamburg

Frequently asked questions

Is Mercure Hotel Hamburg City pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Hotel Hamburg City?

Self parking is available for EUR 24 per day.

What time is check-in at Mercure Hotel Hamburg City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Hotel Hamburg City?

Check-out is at noon.

Where is Mercure Hotel Hamburg City located?

Located in Hamburg-Mitte, this eco-certified hotel is 0.6 mi (1 km) from Museum of Arts and Crafts Hamburg and within 3 mi (5 km) of Miniatur Wunderland and Reeperbahn. Markthalle Hamburg and CHOCOVERSUM are also within 15 minutes. Hammerbrook S-Bahn is 8 minutes by foot and Steinstrasse U-Bahn is 10 minutes.

Mercure Hotel Hamburg City Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 344 out of 1002 reviews" "
Rating 8 - Good. 507 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

John, Bournemouth

Stayed 1 night in Nov 2024

6/10 Okay

John, Bournemouth

Business traveler, Traveled with partner
Liked: Cleanliness
Cold especially the bar. Limited drink selection. No parking. Difficult to find paring locally unless you know the area. Constantly going to parking meter to top up. Room not being cleaned during stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.
Stayed 4 nights in Sep 2023

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs

8/10 Good

Elena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Decent, but not what I expected.

10/10 Excellent

Wayne

Stayed 3 nights in Apr 2022

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Maximilian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice rooms and friendly staff
Nice rooms, friendly staff.
Stayed 1 night in Sep 2020

8/10 Good

Maximilian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and supportive staff at reception desk
Nice place. I had a few problems getting room service convinced to provide food. But overall ok. Friendly and supportive staff at reception desk!
Stayed 1 night in Sep 2020

10/10 Excellent

Maximilian

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel in a near city Center Location. The room wasn’t cleaned for whatever reason.
Stayed 1 night in Sep 2020

10/10 Excellent

Maximilian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Business trip. Very convenient! Nice harbor theme in hotel
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place close to city center
Nice place close to city center. Food was reasonable good as well.
Stayed 1 night in Sep 2020

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
Although the hotel is not city center, two bus stations are within a three minute walk of the hotel. The hotel is clean and modern and the breakfast buffet was plentiful. if you do not choose to partake in the breakfast at the hotel, there are small bakeries nearby. The rooms were comparable to most chain hotels in Europe and the added water in the fridge was a bonus. I would stay again.
Stayed 2 nights in Sep 2020

10/10 Excellent

R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Location okay, but not close enough to the center to walk, about 10 euro cab ride. Staff could be nice especially in the coffee shop which also is the restaurant if you are not part of a larger group. Room alright although bathrooms not made very functional.
Stayed 1 night in Oct 2019

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
We stayed at the hotel with a 9 month old baby- the cot provided was good. Traditional wooden cot with mattress. Staff were helpful when accommodating sterilising of bottles. Nice lady in cafe gave my son a free teddy- a nice gesture. Would recommend and stay again.
Stayed 1 night in Sep 2019

10/10 Excellent

JUMPEI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Terje

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really COOL consept in the room.
Stayed 1 night in Jul 2019

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent and low cost stay
The hotel was pleasant, nice staff and comfortable for the money.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is a very good choice for any business travel to Hamburg. My colleagues and me all really appreciated the comfort and location in regards to the proximity to the Hamburg conference center. The rooms are in good condition and kept very clean. However, it was a shame that the breakfast staff that greeted us to assign a table was largely unfriendly and the staff clearing the area was very slow when it came to clearing plates and offering coffee. I would stay again, but I wouldn't include the breakfast.
Stayed 2 nights in May 2019

8/10 Good

S, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very helpful and friendly staff, Appreciated the comfy cup of tea in the Lobby. Good breakfast variety and nice, well priced dinner. We can certainly recommend this for families as well.
Stayed 3 nights in Sep 2018

10/10 Excellent

Oktay, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for business
Hotel's location, room size and staff are good. i went there 2 nights for business trip and it is very ideal.
Stayed 1 night in Sep 2018

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel convenient to the port. Local area no idea as in late and left early
Stayed 1 night in Jul 2018