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Best Western Premier Alsterkrug Hotel

4.0 star property
Escape to an urban retreat where adventure meets relaxation - unwind by the fireplace or plan your next outing.

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Photo gallery for Best Western Premier Alsterkrug Hotel

Exterior
Fitness facility
Sauna, steam room
Terrace/patio
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • 24/7 front desk
  • Parking available
  • Room service
The current price is SAR 420
SAR 449 total
includes taxes & fees
21 Mar - 22 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Executive Room, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location) | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location) | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds) | Hypo-allergenic bedding, in-room safe, individually decorated

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 19.8 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Hamburg - City Nord by IHG

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,007 reviews
The price is SAR 316
SAR 381 total
includes taxes & fees
2 Mar - 3 Mar
Holiday Inn Hamburg - City Nord by IHG

About the neighborhood

Map
Alsterkrugchaussee 277, Hamburg, HH, 22297

What's nearby

  • Hagenbeck Zoo - 7 min drive
  • Hamburg Messe and Congress - 8 min drive
  • Reeperbahn - 10 min drive
  • Volksparkstadion - 11 min drive
  • Miniatur Wunderland - 12 min drive

Getting around

  • Dakarweg Hamburg Station - 6 min drive
  • Alsterdorf U-Bahn - 15 min walk
  • Hamburg Airport (HAM) - 6 min drive

Restaurants

  • ‪Croque Factory - ‬2 min drive
  • ‪Café Himmelsschreiber - ‬14 min walk
  • ‪Burger King - ‬5 min walk
  • ‪Braband - ‬2 min walk
  • ‪Alsterdorfer Backhus - ‬14 min walk

About this property

Best Western Premier Alsterkrug Hotel

Upscale family-friendly hotel near Hagenbeck Zoo
Located close to Hamburg Messe and Congress and Hamburg City Hall, Best Western Premier Alsterkrug Hotel provides a terrace, a garden, and dry cleaning/laundry services. Active travelers can enjoy rowing/canoeing, cycling, and boating at this hotel. Take some time to relax at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and German cuisine. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and car rentals on site.
Additional perks include:
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A cruise ship terminal shuttle, an electric car charging station, and express check-out
  • Express check-in, supervised childcare (surcharge), and an electric bike charging station
  • Guest reviews say good things about the overall condition
Room features
All 106 individually furnished rooms feature comforts such as first-run movies and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Heating and portable fans
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and free toiletries
  • 50-inch flat-screen TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, first-run movies, and daily housekeeping

Languages

Croatian, English, German, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (EUR 8 per day)
  • Covered valet parking on site (EUR 18 per day)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage
  • Free offsite parking within 7 ft
  • Street parking available
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–10:30 AM: EUR 27 per person
  • 2 restaurants
  • 1 bar
  • Room service available

Restaurants on site

  • Restaurant Alsterkrug
  • Braband Bistro & Wein

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Bike parking
  • Bike storage
  • Boating
  • Canoe available
  • Electric bike charging stations
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference center (2669 square feet of space)
  • Meeting rooms - 6

Outdoors

  • BBQ grill(s)
  • Garden
  • Outdoor furniture
  • Terrace

Spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Portable fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch flat-screen TV
  • First-run movies
  • Netflix
  • Premium channels
  • Satellite channels
  • Streaming services

Food and drink

  • Espresso maker

More

  • Desk
  • Desk chair
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 69.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Uncovered self parking fee: EUR 8 per day
  • Covered valet parking fee: EUR 18 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 69.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards, mobile payments, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Alsterkrug
Alsterkrug Hotel
Best Western Alsterkrug
Best Western Premier Alsterkrug
Best Western Premier Alsterkrug Hamburg
Best Western Premier Alsterkrug Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Hotel Alsterkrug Best Western
Best Premier Alsterkrug
Best Western Premier Alsterkrug Hotel Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Best Western Premier Alsterkrug Hotel Hotel Hamburg

Frequently asked questions

Is Best Western Premier Alsterkrug Hotel pet-friendly?

Yes, Best Western Premier Alsterkrug Hotel allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Best Western Premier Alsterkrug Hotel?

Self parking is available for EUR 8 per day. Valet parking is available for EUR 18 per day. There is free parking nearby.

What time is check-in at Best Western Premier Alsterkrug Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Premier Alsterkrug Hotel?

Check-out is at 11 AM. Late check-out is available for EUR 40 (subject to availability).

Where is Best Western Premier Alsterkrug Hotel located?

Located near the airport, this family-friendly hotel is within 6 mi (10 km) of Hagenbeck Zoo, Hamburg Messe and Congress, and Reeperbahn. Hamburg City Hall and St. Pauli Piers are also within 6 mi (10 km). Alsterdorf U-Bahn is 15 minutes by foot and Lattenkamp U-Bahn is 22 minutes.

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Best Western Premier Alsterkrug Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 289 reviews
Rating 8 - Good. 119 out of 289 reviews
Rating 6 - Okay. 26 out of 289 reviews
Rating 4 - Poor. 8 out of 289 reviews
Rating 2 - Terrible. 4 out of 289 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms, close to airport.
Stayed 3 nights in Jun 2024

8/10 Good

Shun-Ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet even near to airport, and free parking : )
Stayed 2 nights in Nov 2023

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023

10/10 Excellent

Roswita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Restaurant!
Absolutely delightful German restaurant dinner! Surprised & Thrilled!
Stayed 1 night in Apr 2024

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility. Beautiful rooms and great service from all customer agents working there. From housekeeping to front desk and kitchen. But be aware if you need parking you need to arrange prior to arrival. There is street parking but not always easy to find.
Stayed 1 night in Jul 2024

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities, room comfort
HAMBURG
Lovely hotel, booked as we had a concert to go to at the sports hall near by, but a little bit far out of Hamburg, had to get a bus then a train in.
Stayed 2 nights in Feb 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was road construction all down the street in front of the building. Not much that they can do about that!
Stayed 3 nights in Aug 2024

10/10 Excellent

Horst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022

8/10 Good

Teemu

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, poor wifi
+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022

8/10 Good

Mette

Liked: Staff & service, property conditions & facilities, room comfort
Perfectly situated for my office
Very nice hotel which is perfect situated considering my office is within walking distance. Lovely breakfast and restaurant- both highly recommended. The rooms are nice, but I had trouble to sleep this time as there was a constant noise from the washing machines during all night. The cleaning in the room could be better. It was quite superficial; my lenses on the night table were still there after 2 days. Furthermore I used the small body lotion but never got another one. The personnel is very nice and professional. I will definitely stay there again.
Stayed 2 nights in Feb 2024

8/10 Good

Niklas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baustelle vor der Tür, wenig und unübersichtliche Park Situation
Stayed 1 night in Feb 2025

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles bestens
Stayed 1 night in Jan 2025

10/10 Excellent

Bünyamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super toll empfangen, saubere Bettwäsche, Zimmer mit Terasse ubd jeder hatte seine Handtücher und Bademäntel
Stayed 1 night in Dec 2024

10/10 Excellent

Thorsten.J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes freundliches Personal. Waren sehr zufrieden. mfg: Th.J.K
Stayed 2 nights in Nov 2024

10/10 Excellent

Elke

Liked: Cleanliness, staff & service, property conditions & facilities
Tolles Hotel, sauber, freundlich, zuvorkommend, jederzeit gerne wieder
Stayed 2 nights in Nov 2024

10/10 Excellent

Peter

Stayed 1 night in Oct 2024

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lisiane

Stayed 1 night in Sep 2024

8/10 Good

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baustelle vor Hotel 😢viel Verkehr
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Forfærdeligt ophold
Hotellets klima har ikke virket i 3 dage, de gør ikke noget ved det. Værelserne var så varme, det ødelagde hele ferien da vi ikke kunne opholde os på værelset på noget tidspunkt. Og vi kunne heller ikke falde i søvn om natten pga varmen.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel. Dejligt med aircondition. Sengen var dog lidt hård efter min mening - men fantastisk
Stayed 3 nights in Aug 2024

10/10 Excellent

Svein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024