See all properties
Save

United-21 Citymark - Gurgaon

4.0 star property
Gurugram hotel in Sector 12A with a full-service spa and free valet parking

Choose dates to view prices

Photo gallery for United-21 Citymark - Gurgaon

Lobby
Sauna, hot tub, aromatherapy, body wraps, body scrubs
Premium bedding, minibar, individually decorated, individually furnished
Lobby sitting area
Property grounds

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, minibar, individually decorated, individually furnished

Suite, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed - single
Premium bedding
Rainfall showerhead
  • 72 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Super Deluxe Room

Premium bedding, minibar, individually decorated, individually furnished

Super Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed - single
Premium bedding
Rainfall showerhead
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, individually decorated, individually furnished

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed - single
Premium bedding
Rainfall showerhead
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Map
Gurgaon Main Bus Terminal, Mahavir chowk, Gurugram, Delhi N.C.R, 122001

What's nearby

  • Leisure Valley - 5 min drive
  • Gurgaon Central Mall - 5 min drive
  • Medanta - 6 min drive
  • Fortis Memorial Research Institute - 7 min drive
  • Artemis Hospital Gurgaon - 9 min drive

Getting around

  • Gurgaon Station - 5 min drive
  • MG Road Station - 5 min drive
  • Indira Gandhi International Airport (DEL) - 19 min drive

Restaurants

  • ‪Bikanerwala - ‬10 min walk
  • ‪Salsa Salsa - ‬12 min walk
  • ‪Bernado's - ‬12 min walk
  • ‪Sardar Jalebi Wala - ‬6 min walk
  • ‪Vatika Food Palace - ‬9 min walk

About this property

United-21 Citymark - Gurgaon

Upscale hotel located in Sector 12A
You can look forward to dry cleaning/laundry services, a bar, and a gym at United-21 Citymark - Gurgaon. Treat yourself to a body wrap, Ayurvedic treatments, or aromatherapy at R3, the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space and a steam room.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking and valet parking
  • Luggage storage, concierge services, and 1 meeting room
Room features
All 80 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Sofa beds and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch HDTVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service

Business services

  • Conference space
  • Meeting room

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Massages
  • Sauna
  • Hot tub

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Single sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-out

Check-out before noon

Special check-in instructions

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 500 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 999

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: INR 500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

City Mark Gurgaon
City Mark Hotel Gurgaon
Hotel City Mark
United-21 Citymark Gurgaon Hotel
United-21 Citymark Hotel
United-21 Citymark Gurgaon
United-21 Citymark
United 21 Citymark Gurgaon
United 21 Citymark Gurgaon
United-21 Citymark - Gurgaon Hotel
United-21 Citymark - Gurgaon Gurugram
United-21 Citymark - Gurgaon Hotel Gurugram

Frequently asked questions

Does United-21 Citymark - Gurgaon have a pool?

Yes, this property has an outdoor pool.

Is United-21 Citymark - Gurgaon pet-friendly?

No, pets are not allowed at this property.

How much is parking at United-21 Citymark - Gurgaon?

Self parking and valet parking are free at this property.

What time is check-in at United-21 Citymark - Gurgaon?

Check-in end time: anytime.

What time is check-out at United-21 Citymark - Gurgaon?

Check-out is at noon.

Where is United-21 Citymark - Gurgaon located?

Located in Sector 12A, this spa hotel is within 3 mi (5 km) of Galaxy Mall, Google Signature Towers, and The Paintball Co. Unitech Cyber City and DLF World Tech Park are also within 3 mi (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

United-21 Citymark - Gurgaon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 38 reviews
Rating 8 - Good. 17 out of 38 reviews
Rating 6 - Okay. 5 out of 38 reviews
Rating 4 - Poor. 4 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Howard, Canada

Liked: Staff & service, room comfort
3 Star at 4 star price. Staff very friendly and helpful. Had an issue with no hot water but it was resolved quickly. Bathroom could have been cleaner. Restaurant food average. Hotel taxi expensive but the driver was great :-) I stay again. Book online for best rate.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Skip the Beating
Hotel Location is absurd and it is an eye sore. Washroom amenities were pathetic. Beware of 24 hr Room Service, you have to call them at least 5 times/bottle/night if complimentary run out. Rooms not soundproof at all. I had to postpone my plans and only stayed for 2 nights.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Kumarjit, India

Disliked: Room comfort
Hotel location is awful
Hotel room was shabby, small bathroom, room had very thin wall and a door leading to the opposite room that was locked. I could constantly hear a couple talking in the adjascent room. No hot water in bathroom. Had one of the worst stays in my life.
This review was submitted before 2018 and has not been verified.

8/10 Good

Adith, bangalore

Liked: Cleanliness, property conditions & facilities, room comfort
Value for Money
Great Hotel with very good facilities. Room was very comfortable and very clean. The neighborhood was not one of the best but easy to locate. Would definitely stay there again.
This review was submitted before 2018 and has not been verified.

4/10 Poor

kunihiko, 東京

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
いたって普通のホテル
シンプルなホテルで、日本にあるビジネスホテルに近い。コスパに見合った部屋で、バスタブもあったし、ちょうどよかった。
This review was submitted before 2018 and has not been verified.

8/10 Good

Daniel, Champs sur Marne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel moderne et bien equipé
L'hotel est situé en peripherie de Delhi donc ce n'est pas son atout. Neanmoins il est situé en centre de Gurgaon qui est bien animé. L'hotel est en lui meme propre, l'entrée et la reception ainsi que le personnel de qualité. Pour ce qui est de la chambre, elle est spacieuse, propre, bien isolée niveau sonore, et bien equipé. Le tout est moderne et assez recent. Petit déjeuner tres correct. Je recommande car niveau qualité/ prix c'est tre bon.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

pious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
Best in this price.. breakfast is very good.. beds are comfortable. bathrooms are good. bath tubs are a little small. other than that, everything was spot on.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

linda, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious quiet room and fantastic service
when we arrived we were dubious about location but hotel quelled all our concerns. Rooms were spacious and had all the amenities the modern traveller wants also very quiet. Also free wi-fi which is a must nowadays. Staff very polite and helpful. Breakfast had a wide choice to meet all nationalities. Very pleasant stay at a reasonable price - value for money
This review was submitted before 2018 and has not been verified.

8/10 Good

Stu, Edmonton, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazing!Will stay again next year.
It was my daughters engagement in India so we wanted to stay in nice hotel and we heard of City Mark through friends and I have to say it was meeting to the standards. Very nice and clean hotel with great views from the third floor. Hotel staff was superb and very friendly. They meet our every request and complaint. In the morning times we wanted a tasty breakfast and the food was really tasty. It was little bit too spicy for my liking but it was still very enjoyable. I will come back to this hotel everytime my children want to get marry and I recommend to everybody please stay at this hotel. You will not be disappoint. Thank you, Sardool and Heidi
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
This review was submitted before 2018 and has not been verified.

2/10 Terrible

singh, delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pathetic hotel
The stay was pathetic. I had to checkout after 4 hours of my check in. The photograph of the hotel reflecting in the website is mis leading. The surroundings are patheeeeeeeeticccccc. There is no parking available in the hotel and one has to park the car outside the hotel. The hotel does not even qualify for a 3 star hotel whereas it claims that it is a 4 star hotel. I wish to have my refund.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in India
직원들도 친절하고, 객실도 편안합니다. 가격도 저렴하고요. 무서운 구루가온에서 유일하게 안식을 얻을수 있는 곳 City Mark Hotel 입니다. 만일 구르가온에 머무실 일이 있으면 추천합니다.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Ricardo, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puts hospitality to shame.
Horrible from the word go. Good luck to finding the hotel entrance first of all, once you are able to meander through the shabby traffic n infra of the vicinity. A very untrained n unpleasant staff 'greets' you only to lead you into musty smelling rooms n questions you over when you request for a change. Breaking your head against a wall is a genuinely better exercise than expecting the staff to be helpful. Finally settled for a room apparently smoking as you could still smell whiffs of smoke only to realise there is no working shower or hot water in the washroom!! Then in room dining tries to sell u veg cutlets as they were out of potato wedges and says both r the same thing!! Heights. A non vegetarian soup gets replaced by veg soup... cable has only free to air channels... breakfast buffet is horrible. You will struggle to shove it down your gullet. V repulsed.
This review was submitted before 2018 and has not been verified.

6/10 Okay

M, CA

Disliked: Room comfort
OK hotel
First of all, the front staff were very rude, not polite. I was really shocked. The room which he gave me was really dark at night and smells something really bad, and carpet were wet like mold.... The hotel location is very noisy area in Grugaon and pig everywhere. The breakfast is not good, too. The hotel entrance is very nice, so maybe up grade room is nice, I think. Anyway I paid 4 nights, but I stayed only 2 nights and gave up.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Vijay, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
This review was submitted before 2018 and has not been verified.

8/10 Good

Vikky, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel and staff. They do have very nice food however I booked for 14th Feb and dinner place is nmore family oriented. Staff and room service is excellent and rooms look as they are in hotel pics.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Jay, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, 4 star standard. Complimentary evening coffee + fruits. Really good staff including the reception staff. The negative is the location - hotel located in central gurgaon and busy area but hotel is located in an off road so the road is good but 100m from the hotel is really crowded place, but I haven't hear any noise inside the room - well insulated and sound proof glass (i guess)
This review was submitted before 2018 and has not been verified.

6/10 Okay

N$P

Liked: Cleanliness, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

jackie, senlis

Liked: Staff & service
Hotel difficile à trouver de nuit pour notre taxi ....mais satisfaisant pour une nuit de passage, bon rapport qualité prix et personnel très accueillant.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Ots gud. We enjoy our stay
This review was submitted before 2018 and has not been verified.

8/10 Good

Sarang, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verg good Hotel
Short stay at this hotel, Would recommend it.