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United-21 Citymark - Gurgaon

4.0 star property
Gurugram hotel in Sector 12A with a full-service spa and free valet parking

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for United-21 Citymark - Gurgaon

Lobby
Exterior
Sauna, spa tub, aromatherapy, body wraps, body scrubs
Premium bedding, minibar, individually decorated, individually furnished
Sauna, spa tub, aromatherapy, body wraps, body scrubs

Reviews

7.6 out of 10

Good

Popular amenities

  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, minibar, individually decorated, individually furnished

Suite, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed
Premium bedding
Hair dryer
  • 72 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Super Deluxe Room

Premium bedding, minibar, individually decorated, individually furnished

Super Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed
Premium bedding
Hair dryer
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, individually decorated, individually furnished

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed
Premium bedding
Hair dryer
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Exterior
Fabhotel Prime B City Mark
Free WiFi
Air conditioning
Breakfast available
Business services
Fabhotel Prime B City Mark

About the neighborhood

Map
Gurgaon Main Bus Terminal, Mahavir chowk, Gurugram, Delhi N.C.R, 122001

What's nearby

  • Gurgaon Central Mall - 5 min drive
  • Medanta - 6 min drive
  • Fortis Memorial Research Institute - 7 min drive
  • Artemis Hospital Gurgaon - 9 min drive
  • DLF Cyber City - 9 min drive

Getting around

  • Gurgaon Station - 5 min drive
  • MG Road Station - 5 min drive
  • Indira Gandhi International Airport (DEL) - 19 min drive

Restaurants

  • ‪Bikanerwala - ‬10 min walk
  • ‪Salsa Salsa - ‬12 min walk
  • ‪Bernado's - ‬12 min walk
  • ‪Sardar Jalebi Wala - ‬6 min walk
  • ‪Vatika Food Palace - ‬9 min walk

About this property

United-21 Citymark - Gurgaon

Upscale hotel located in Sector 12A
You can look forward to dry cleaning/laundry services, a bar, and a gym at United-21 Citymark - Gurgaon. Treat yourself to a body scrub, a massage, or Ayurvedic treatments at R3, the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space and a steam room.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking and valet parking
  • 1 meeting room, concierge services, and luggage storage
Room features
All 80 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Sofa beds and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch HDTVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service

Business services

  • Conference space
  • Meeting room

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Massages
  • Sauna
  • Spa tub

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Single sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-out

Check-out before noon

Special check-in instructions

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 500 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 999

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: INR 500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

City Mark Gurgaon
City Mark Hotel Gurgaon
Hotel City Mark
United-21 Citymark Gurgaon Hotel
United-21 Citymark Hotel
United-21 Citymark Gurgaon
United-21 Citymark
United 21 Citymark Gurgaon
United 21 Citymark Gurgaon
United-21 Citymark - Gurgaon Hotel
United-21 Citymark - Gurgaon Gurugram
United-21 Citymark - Gurgaon Hotel Gurugram

Frequently asked questions

Does United-21 Citymark - Gurgaon have a pool?

Yes, this property has an outdoor pool.

Is United-21 Citymark - Gurgaon pet-friendly?

No, pets are not allowed at this property.

How much is parking at United-21 Citymark - Gurgaon?

Self parking and valet parking are free at this property.

What time is check-in at United-21 Citymark - Gurgaon?

Check-in end time: anytime.

What time is check-out at United-21 Citymark - Gurgaon?

Check-out is at noon.

Where is United-21 Citymark - Gurgaon located?

Located in Sector 12A, this spa hotel is within 3 mi (5 km) of Galaxy Mall, Google Signature Towers, and The Paintball Co. Unitech Cyber City and DLF World Tech Park are also within 3 mi (5 km).

United-21 Citymark - Gurgaon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 38 reviews" "
Rating 8 - Good. 17 out of 38 reviews" "
Rating 6 - Okay. 5 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

6/10 Okay

Howard, Canada

Liked: Staff & service, room comfort
3 Star at 4 star price. Staff very friendly and helpful. Had an issue with no hot water but it was resolved quickly. Bathroom could have been cleaner. Restaurant food average. Hotel taxi expensive but the driver was great :-) I stay again. Book online for best rate.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Skip the Beating
Hotel Location is absurd and it is an eye sore. Washroom amenities were pathetic. Beware of 24 hr Room Service, you have to call them at least 5 times/bottle/night if complimentary run out. Rooms not soundproof at all. I had to postpone my plans and only stayed for 2 nights.

4/10 Poor

Kumarjit, India

Disliked: Room comfort
Hotel location is awful
Hotel room was shabby, small bathroom, room had very thin wall and a door leading to the opposite room that was locked. I could constantly hear a couple talking in the adjascent room. No hot water in bathroom. Had one of the worst stays in my life.

8/10 Good

Adith, bangalore

Liked: Cleanliness, property conditions & facilities, room comfort
Value for Money
Great Hotel with very good facilities. Room was very comfortable and very clean. The neighborhood was not one of the best but easy to locate. Would definitely stay there again.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

pious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
Best in this price.. breakfast is very good.. beds are comfortable. bathrooms are good. bath tubs are a little small. other than that, everything was spot on.

10/10 Excellent

linda, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious quiet room and fantastic service
when we arrived we were dubious about location but hotel quelled all our concerns. Rooms were spacious and had all the amenities the modern traveller wants also very quiet. Also free wi-fi which is a must nowadays. Staff very polite and helpful. Breakfast had a wide choice to meet all nationalities. Very pleasant stay at a reasonable price - value for money

8/10 Good

Stu, Edmonton, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazing!Will stay again next year.
It was my daughters engagement in India so we wanted to stay in nice hotel and we heard of City Mark through friends and I have to say it was meeting to the standards. Very nice and clean hotel with great views from the third floor. Hotel staff was superb and very friendly. They meet our every request and complaint. In the morning times we wanted a tasty breakfast and the food was really tasty. It was little bit too spicy for my liking but it was still very enjoyable. I will come back to this hotel everytime my children want to get marry and I recommend to everybody please stay at this hotel. You will not be disappoint. Thank you, Sardool and Heidi

2/10 Terrible

singh, delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pathetic hotel
The stay was pathetic. I had to checkout after 4 hours of my check in. The photograph of the hotel reflecting in the website is mis leading. The surroundings are patheeeeeeeeticccccc. There is no parking available in the hotel and one has to park the car outside the hotel. The hotel does not even qualify for a 3 star hotel whereas it claims that it is a 4 star hotel. I wish to have my refund.

2/10 Terrible

Ricardo, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puts hospitality to shame.
Horrible from the word go. Good luck to finding the hotel entrance first of all, once you are able to meander through the shabby traffic n infra of the vicinity. A very untrained n unpleasant staff 'greets' you only to lead you into musty smelling rooms n questions you over when you request for a change. Breaking your head against a wall is a genuinely better exercise than expecting the staff to be helpful. Finally settled for a room apparently smoking as you could still smell whiffs of smoke only to realise there is no working shower or hot water in the washroom!! Then in room dining tries to sell u veg cutlets as they were out of potato wedges and says both r the same thing!! Heights. A non vegetarian soup gets replaced by veg soup... cable has only free to air channels... breakfast buffet is horrible. You will struggle to shove it down your gullet. V repulsed.

10/10 Excellent

Vijay, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience

8/10 Good

Vikky, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel and staff. They do have very nice food however I booked for 14th Feb and dinner place is nmore family oriented. Staff and room service is excellent and rooms look as they are in hotel pics.

10/10 Excellent

Jay, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, 4 star standard. Complimentary evening coffee + fruits. Really good staff including the reception staff. The negative is the location - hotel located in central gurgaon and busy area but hotel is located in an off road so the road is good but 100m from the hotel is really crowded place, but I haven't hear any noise inside the room - well insulated and sound proof glass (i guess)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Ots gud. We enjoy our stay

8/10 Good

Sarang, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verg good Hotel
Short stay at this hotel, Would recommend it.

10/10 Excellent

Jack Bhatia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
We had a great time staying in this hotel. Food in the hotel was authentic and the customers were given royal treatment. Looking forward to our next stay there. Highly recommended.

10/10 Excellent

Jack Bhatia, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,excellent service.
Very good hotel, staff was very polite and helpful.food excellent.what more could you ask for. Taxi service should be cheaper.

8/10 Good

Arun

Liked: Cleanliness, staff & service, room comfort
Needs slight attention
Everything you could expect from a 4 star hotel. The only slight downside is that the bathrooms in each room have a problem where water seems to leak into the internal wall between the bathroom itself and the bedroom area. I had to get my room changed and the second one had a similar problem- poor installations I assume although all the fixures/fittings in each bathroom are good quality. Please also bear in mind that this hotel is located in OLD GURGAON which is excellent for the markets and easy to reach the metro using a shared autorickshaw ride to the nearest station which costs next to nothing. If there is light traffic you can reach the International airport in less than 30 minutes and a prepaid taxi from the airport is easily obtained. It has all the facilities you would want and is attractively decorated throughout with nice staircases etc. All kept very clean and room services like an iron were provided free on request.

8/10 Good

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christina Nicolaides

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well deserved 4* hotel
We had a lovely stay here. The room was a fantastic size and the bed was very comfortable. The hotel is to a very high standard. Only slight issue was that our toilet leaked but other than that there were no faults on the room. All the staff were very friendly and helpfull. The restaurant was bit over priced but the food was nice. Only negative was that the pool and spa were not available for use. We also got woken up a number of times at 4am by other guests but thats not the fault of the hotel. As for location, it's abit too far from Delhi and taxis were expensive. You can book excursion to Delhi & Agra and the duty manager was very helpful & accommodating.

8/10 Good

sankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Doug, Olathe, KS, USA

Liked: Cleanliness, staff & service, room comfort
Nice hotel but food was expensive
Hotel was clean and it was a nice room. The hotel was a little off the beaten path and was difficult for our driver to find the hotel. The hotel had a ping pong table and pool table that was good entertainment for me and my son. The food was good but extremely pricey for food in India. The dinner buffet cost almost $20 (US dollars) for each person. This seemed high but the food was good. I think you could negotiate the price of the food if you just asked but I didn't think about it at the time. I enjoyed my stay at this hotel.