4/10 Poor
Peter C.
10 January 2025
Family Holiday Stay
Pictures of the space are accurate. Nice open communal spaces. The house was not thoroughly cleaned prior to check in - not terrible, but clear a deep clean was not performed and underwear from previous guest was left behind. Kitchen could use a little more attention (some small appliances weren’t working well) bare bones pantry items and low stock of things like toilet paper / paper towels / cleaning products for a family listing.I would have given 4 stars, but was charged extra at check out because of “damages from a clogged toilet”. I don’t really feel this is fair because it is clearly a plumbing issue as more then one bathroom toilet would get clogged (with minimal toilet paper use) and we had to fix it by plunging a few times during our stay. The night prior to check out on of the toilets did clog and we could not fix and alerted the host the following morning. It did not overflow and no damage was done to the floor. The host told us the cleaning crew noted “damages, and waste on the floor”. This was untrue - they clearly tried to fix it themselves which must have then caused an overflow.While trying to resolve this with the host and explaining back and forth the conversation was abruptly ended and I was told to contact Vrbo for further support and was charged half of the deposit to cover half of the plumber visit ad extra cleaning fee. We left the house in great condition, there is clearly plumbing issue / general maintenance the host should address.
Peter C.
Stayed 7 nights in Dec 2024