I am a middle-aged woman. When arrived, I took the luggages off the car myself. Between road and hotel platform there's few inches high of stair/gap, the door's staff did not help to pull the luggages up to the stairs nor bring into the hotel, he just stood and watching. The second day, when my Taiwan friend drove to the hotel, the staff not allowed him to wait in front of the hotel, I told him I am the hotel guest and my friend just stop to give me somethings, its take only few minutes, he ignored me and keep asking my friend to leave, with bad attitute. And at that time, no car was behind and the car was not blocking the way. Well, at the day when I am leaving, surprisingly, he help to carry my luggages with smile.