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"I like that we were given the option of mountain or city view. Great service. "

"Overall, great experience! Check in process was seamless and they even recommended a driver to take us around Taitung which ended up to be an excellent experience! The room was new and clean. The bathroom shower could use a little update. The grout was a little moldy. It was nice the hotel has a laundry room. Washing is free and you pay $50NTD to dry your clothes. The breakfast has mostly Taiwanese food which was great for me but my son would have preferred some western options. However, given this is a local hotel it’s understandable. They offered guests free shuttle service to the train station which was great! Overall, highly recommend this hotel!"

"Friendly service. Great amenities"

"Clean comfortable room. Excellent free breakfast. Friendly staff who spoke English well. Free bikes to borrow. Good value. Convenient to bus station and cab stand. Near cool railway art area. "

"Excellent service and quick response. Had serious water leakage in the bathroom close to midnight. After calling front desk, a staff came up and checked. He quickly resolved the problem by arranging another room for us within 15 minutes."

"We had a wonderful stay at the Gaya hotel!"

"Great hostel with clean modern facilities, cute common area, excellent location."

"Great place, best staff ever."

"Staff was very helpful and friendly. Rooms were very clean and well lit. The hostel is close to the train station, but dining options and activities within walking distance of the hostel are nonexistent. "