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Crowne Plaza Guangzhou City Centre by IHG

5.0 star property
Start your day with delicious breakfast options then explore nearby attractions or unwind by the tranquil pool.

Choose dates to view prices

Photo gallery for Crowne Plaza Guangzhou City Centre by IHG

Outdoor pool
Exterior
View from room
Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Air conditioning
  • Spa
  • Housekeeping
The current price is SAR 331
SAR 386 total
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Premium Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 108 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, Club Lounge Access, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Twin Beds, Club Lounge Access, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 58 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Club Lounge Access, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Club Lounge Access, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access

42-inch flat-screen TV with satellite channels, TV, iPod dock

Suite, 1 Bedroom, Club Lounge Access

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 69 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, City View

Suite, 1 Bedroom, Club Lounge Access, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Club Lounge Access, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 87 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen (Dining)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Kitchen (Dining)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 88 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Twin Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 58 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms, Kitchen (Dining)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms, Kitchen (Dining)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 108 sq m
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Club Lounge Access, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Club Lounge Access, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Club Lounge Access, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (Upgraded)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room (Upgraded)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 58 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for 2 twin beds standard

Hypo-allergenic bedding, minibar, in-room safe, desk

2 twin beds standard

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, City View (Kids Theme)

Junior Suite, 1 King Bed, City View (Kids Theme) | Room amenity

Junior Suite, 1 King Bed, City View (Kids Theme)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 1 Twin Bed

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About the neighborhood

Map
339 Huanshi Road East, Yuexiu District, Guangzhou, Guangdong, 510098

What's nearby

  • Yuexiu Park - 2 min drive
  • Guangdong Provincial Museum - 3 min drive
  • Beijing Road Pedestrian Street - 3 min drive
  • Guangzhou Zoo - 4 min drive
  • Haizhu Wholesale Market - 6 min drive

Getting around

  • Taojin Station - 2 min walk
  • Guangzhou East Railway Station - 18 min drive
  • Baiyun International Airport (CAN) - 44 min drive

Restaurants

  • ‪麦当劳 - ‬1 min walk
  • ‪莲花园法式越南料理 - ‬4 min walk
  • ‪喜爱轩酒楼 - ‬1 min walk
  • ‪莉莉玛莲 - ‬1 min walk
  • ‪王品台塑牛排 - ‬1 min walk

About this property

Crowne Plaza Guangzhou City Centre by IHG

Luxury hotel near Beijing Road Pedestrian Street
Take advantage of a grocery/convenience store, a terrace, and shopping on site at Crowne Plaza Guangzhou City Centre by IHG. Take some time to relax at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Chinese cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • Self parking (surcharge), an electric car charging station, and a banquet hall
  • A porter/bellhop, a front-desk safe, and ATM/banking services
Room features
All 460 rooms include comforts such as 24-hour room service and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with deep soaking tubs and free toiletries
  • 42-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured self parking on site (CNY 128 per night)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: CNY 181 for adults and CNY 90.5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Fresh
  • Baiyuelou
  • Lobby Bar

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (10602 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • iPod dock
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Reserved rooms are held until 6 PM.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 312.5 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 181 for adults and CNY 90.5 for children
  • Airport shuttle fee: CNY 665 per vehicle (one-way, maximum occupancy 4)
  • Secured self parking fee: CNY 128 per night
  • Rollaway bed fee: CNY 312.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:30 AM to 10:30 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Guangzhou City Centre
Crowne Plaza Hotel Guangzhou City Centre
Guangzhou City Centre Crowne Plaza
Crowne Plaza Guangzhou City Centre Hotel Guangzhou
Crowne Plaza Guangzhou City Centre Hotel
Hotel Crowne Plaza Guangzhou City Centre Guangzhou
Guangzhou Crowne Plaza Guangzhou City Centre Hotel
Hotel Crowne Plaza Guangzhou City Centre
Crowne Plaza Guangzhou City Centre Guangzhou
Crowne Plaza Hotel
Crowne Plaza
Crowne Plaza Guangzhou City

Frequently asked questions

Does Crowne Plaza Guangzhou City Centre by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:30 AM–10:30 PM.

How much does it cost to stay at Crowne Plaza Guangzhou City Centre by IHG?

As of 27 Safar 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Guangzhou City Centre by IHG on 9 Rabiʻ I 2025 start from $100.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Guangzhou City Centre by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza Guangzhou City Centre by IHG?

Self parking is available for CNY 128 per night. Limited spots are available.

What time is check-in at Crowne Plaza Guangzhou City Centre by IHG?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Crowne Plaza Guangzhou City Centre by IHG?

Check-out is at noon.

Does Crowne Plaza Guangzhou City Centre by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of CNY 665 per vehicle applies.

Where is Crowne Plaza Guangzhou City Centre by IHG located?

Located in Yuexiu, this luxury hotel is within 1 mi (2 km) of Guangzhou Friendship Store and Yuexiu Park. Beijing Road Pedestrian Street is 1.8 mi (2.9 km) away. Taojin Station is only a 2-minute walk and Ouzhuang Station is 12 minutes.

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Crowne Plaza Guangzhou City Centre by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 245 out of 478 reviews
Rating 8 - Good. 172 out of 478 reviews
Rating 6 - Okay. 38 out of 478 reviews
Rating 4 - Poor. 11 out of 478 reviews
Rating 2 - Terrible. 12 out of 478 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

LI

Liked: Cleanliness, staff & service, amenities
Very good services and friendly. Nice view but renovations needed for the rooms.
Stayed 9 nights in Oct 2024

10/10 Excellent

Tetiwe

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional and friendly staff
Stayed 3 nights in Aug 2024

8/10 Good

Rafic

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in general
Stayed 9 nights in Jan 2024

8/10 Good

Abdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is amazing. We have got an opportunity to taste different foods. Our overall stay was phenomenal 🙏🙏🙏
Stayed 8 nights in Apr 2024

10/10 Excellent

Salah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location surrounding with Halal restaurants, close to attractive areas
Stayed 4 nights in Feb 2024

8/10 Good

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Stayed 4 nights in Jun 2023

8/10 Good

Nabil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, near to good restaurants for those who are looking for Halal and muslim food, price is convenient and staff speaks good English
Stayed 6 nights in Mar 2024

10/10 Excellent

Shirin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Sivanandan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 9 nights in Sep 2024

10/10 Excellent

Mr Datta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I guess undoubtedly excellent memories, ticked all the boxes . Specially reception staff was fantastic ,they went out of the way to help. Very rarely i experienced. I lost my luggage in taxi but they managed to trace very easily.rooms were cleaned properly, everything was perfect
Stayed 5 nights in Sep 2024

6/10 Okay

Teck Chai

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel ia old and run down
Stayed 1 night in Jun 2024

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for everything specifically for middleastern people they have very good restaurants around like sadda restaurant.
Stayed 3 nights in Jul 2023

4/10 Poor

ray

Liked: Staff & service
Was assigned to smoking floor and the smell is really bad. Changed room to non smoking floor instead
Stayed 1 night in Oct 2024

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canton fair Business trip
Hotel it’s nice it’s very well located, near malls and shops. Rooms are nice and well equipped, bathrooms are big and nice. We got breakfast and dinner included, breakfast it’s ok it was better before pandemic, but dinner had very few choices to choose from. Even do we will return next time but with out dinner.
Stayed 3 nights in Apr 2024

10/10 Excellent

cathy

Liked: Cleanliness, amenities, property conditions & facilities
Very happy stay. Will comeback for sure.

10/10 Excellent

Cheuk Na

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service and reasonable price. Convenience location, highly recommended.
Stayed 2 nights in Apr 2023

10/10 Excellent

Aws

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Room is very big and clean Everything was perfect Breakfast need more international food
Stayed 5 nights in Mar 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free upgrade, Felix Zhou in the front desk with excellent service
Stayed 2 nights in Nov 2023

2/10 Terrible

Nitin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no way this can be a 5 starer. Check it for urself. The best i would give is a 3 star. Its old, studf in room are damaged, stinks old carpet.
Stayed 1 night in Jul 2024

6/10 Okay

John

Liked: Cleanliness, amenities
Disliked: Staff & service
The staff is not as friendly. But, overall experience is good.
Stayed 7 nights in Feb 2024

8/10 Good

MELO DE AYBAR

A
Stayed 18 nights in Apr 2023

8/10 Good

PEI-CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
they can improve the cleaning
Stayed 5 nights in Apr 2023

8/10 Good

Ming Fai Ivan

Liked: Cleanliness, staff & service, room comfort
Good location but services need to improve.
The hotel room were clean and big. The staff was polite and helpful. Unfortunately. I was disappointed with the following: 1. nobody guided to the seats during the breakfast time in the restaurant, we need to find for seating area by ourselves; 2. I stay in 48 floors but there still have smell of smoking in the corridor;
Stayed 2 nights in Dec 2023

2/10 Terrible

Janesh Harish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best in town
The hotel is very very old. It urgently requires mass renovations if they want to keep up with other establishments. Yes the location of the hotel is in a prime area but so are many other hotel. The elevators are few and you have to wait for a long time to get into one. The carpets in the room are old and smelly. The bathtubs have cracks. The breakfast options are limited. I stayed at this same hotel 10 years ago and it was amazing but it has deteriorated ever since. I do want to acknowledge the work of the guest relations manager. A gentlemen from Ecuador who was very good.
Stayed 7 nights in Aug 2023

4/10 Poor

Santiago

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was very nice, had a magnificent view from the 50th floor, also very quiet. The bathroom was just splendid! The facilities, specifically the gym and tennis courts, are a bit old and could use a renovation. The gym is a bit messy. But it’s all perfectly usable and enjoyable. When you check in, they take a photo of you. That’s really quite uncomfortable, considering the development of facial recognition and government surveillance. I’ve been to other hotels in China where they didn’t take a photo, so I have no idea what the rules are here. Also, I wonder what the point is, since they make a copy of your passport anyway. We stayed for three days and the pool was closed during that entire time. The pool was the main reason why we chose that hotel, so that was a huge disappointment. If it weren’t for the fact, that they take a photo of you at check-in, and the pool being closed during our entire stay, I would have rated this hotel with 4 stars.
Stayed 3 nights in Aug 2023