I've booked a double room requesting a two bead room and willing to pay for that extra fee. When we checked in they gave us a family room, 2 bunker beads and 2 singles, the faucet was broken on the showers, I requested a change of room as we showered with cold water, that's ok but they should check room conditions before checking in. We received the upgrade with an additional $50 usd and the futon didn't have sheets, it took 2 days for them to provide the cover for my friend.
I didn't received the expected service as one should receive clean sheets and a cover in any hotel available to change every day if necessary, which they didn't.