They where helpful to resolve my needs this time, on a PRIOR VISIT I HAD THE BAD EXPERIENCE, of forgetting a perfume, I went back same day, and they denied finding it, ever since, I avoided to stay in this hotel again, till I had no more options this time, apparently they are making changes for good, THE HOTEL IS GOING TRUE A COMPLETE REMODELING, SO EXPECT NO AMENITIES, NOR PARKING, (hardly any spaces, hardly any sleep, TOO MUCH NOISE during construction hours, sometimes 12 hrs a day) so be AWARE