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Wish Serrano Resort

5.0 star property
Luxury hotel with 4 restaurants and a full-service spa

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Photo gallery for Wish Serrano Resort

Indoor pool, outdoor pool, sun loungers
Reception
Body treatments, body scrubs, facials, manicures and pedicures
Junior Suite | Premium bedding, minibar, in-room safe, desk
Front of property - evening/night

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Parking available
  • Pool
  • Spa
  • Pet friendly
The current price is SAR 318
SAR 330 total
includes taxes & fees
15 Apr - 16 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room

Family Room | Premium bedding, minibar, in-room safe, desk

Family Room

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 33 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premiere

Premiere | Premium bedding, minibar, in-room safe, desk

Premiere

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, Annex Building

Standard Room, Annex Building | Premium bedding, minibar, in-room safe, desk

Standard Room, Annex Building

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Premier Room, Balcony

Premier Room, Balcony | Premium bedding, minibar, in-room safe, desk

Premier Room, Balcony

Highlights

Balcony or patio
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Air conditioning
LCD TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

About the neighborhood

Map
Av das Hortensias, 1480, Gramado, RS, 95670-000

What's nearby

  • Gramado Central Avenue - 3 min walk - 0.3 km
  • Sao Pedro Church - 6 min walk - 0.5 km
  • Gramado Covered Street - 6 min walk - 0.6 km
  • Mini Mundo - 11 min walk - 1.0 km
  • Black Lake Park - 16 min walk - 1.4 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 82 min drive

Restaurants

  • ‪Porto dos Piratas Pizzeria - ‬3 min walk
  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Maison de La Fondue - ‬3 min walk
  • ‪Garda Restaurante - ‬3 min walk
  • ‪Royal Trudel - ‬3 min walk

About this property

Wish Serrano Resort

Luxury family-friendly hotel near Gramado Covered Street
You can look forward to a free breakfast buffet, a poolside bar, and concerts and live shows at Wish Serrano Resort. Indulge in a facial, a body treatment, and a manicure/pedicure at Pocahy Zen Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and barbecue. Enjoy the gym, as well as activities like volleyball, basketball, and archery. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool, with sun loungers
  • An outdoor tennis court, valet parking (surcharge), and supervised childcare (surcharge)
  • 1 meeting room, a 24-hour front desk, and luggage storage
  • Concierge services, a billiards/pool table, and a porch
  • Guest reviews say great things about the helpful staff
Room features
All 268 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like free WiFi and air conditioning.
Other amenities include:
  • Free toiletries and hair dryers
  • 32-inch LCD TVs with cable channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Portuguese, Spanish

Similar properties

Front of property

Wyndham Gramado Termas Resort & Spa

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
8.2 out of 10, Very Good, 885 reviews
The price is SAR 258
SAR 268 total
includes taxes & fees
30 Apr - 1 May
Wyndham Gramado Termas Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (BRL 45 per day)

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Forneria di Como
  • Garda
  • Maggiore Lounge e Bar
  • The Grill

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11,119 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 135.60 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BRL 3.28 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 45.00 per day
  • Pet fee: BRL 135.60 per pet, per day
  • Service animals are exempt from fees
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Serrano Convenções
Serrano Convenções Gramado
Serrano Resort
Serrano Resort Convenções
Serrano Resort Convenções Gramado
Wish Serrano Resort Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Convention
Wish Serrano Convention Gramado
Wish Serrano Resort Convention
Wish Serrano GJP Hotel Gramado
Wish Serrano GJP Hotel
Wish Serrano GJP Gramado
Wish Serrano GJP
Serrano Resort Convenções SPA
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Convention Gramado
Wish Serrano BY GJP
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado

Frequently asked questions

Does Wish Serrano Resort have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Wish Serrano Resort pet-friendly?

Yes, Wish Serrano Resort allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of BRL 135.60 per pet, per day. Service animals are exempt from fees.

How much is parking at Wish Serrano Resort?

Valet parking is available for BRL 45.00 per day.

What time is check-in at Wish Serrano Resort?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Wish Serrano Resort?

Check-out is at noon.

Where is Wish Serrano Resort located?

This family-friendly Gramado hotel is located on a lake, within a 10-minute walk of Rua Torta and Gramado Covered Street. Gramado Tennis Club and Igreja do Relogio are just steps away.

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Wish Serrano Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1003 reviews
Rating 8 - Good. 237 out of 1003 reviews
Rating 6 - Okay. 67 out of 1003 reviews
Rating 4 - Poor. 38 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Stayed 1 night in Jan 2025

4/10 Poor

sharmila

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Stayed 5 nights in Mar 2025

10/10 Excellent

Rosa Meire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 6 nights in Jul 2024

4/10 Poor

Gabby

Liked: Amenities
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Stayed 1 night in Sep 2024

10/10 Excellent

FABIANO

Stayed 3 nights in Mar 2025

10/10 Excellent

Fabíola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Natal em Gramado!!!
Foi incrível, como sempre. Foi a nossa quarta estada e como somos cliente Silver no Hotels.com tivemos upgrade de quarto e isenção de estacionamento. Quarto limpo, arejado e as camas super confortáveis. O club kids foi ótimo como sempre. A recreação para crianças na faixa dos 8 anos é muito boa, nosso filho adorou. A localização é ótima pois em momentos de muito movimento na cidade, sair do hotel e explorar tudo a pé com facilidade a qualquer hora, não tem preço. O Spa mais uma vez foi ótimo; fiz uma sessão de massagem muito boa. As piscinas, tanto interna quanto externa estavam limpas e muito agradáveis. Retornaremos sempre!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Vanderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

alexandre

Liked: Cleanliness, staff & service
Bom. Foi muito glamouroso antes mas ptecisa de reforma urgente
Stayed 1 night in Dec 2024

10/10 Excellent

Felipe Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Muller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito
Hotel incrível, infra completa ao lado da avenida principal. Voltarei mais vezes.
Stayed 6 nights in Dec 2024

10/10 Excellent

Soraia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Rodrigo Moraes

Stayed 3 nights in Dec 2024

8/10 Good

Valdecir Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marlon

Stayed 1 night in Dec 2024

10/10 Excellent

Luiz Leandro Perez

Stayed 2 nights in Dec 2024

8/10 Good

Mauricio

Stayed 1 night in Dec 2024

10/10 Excellent

Kelly

Stayed 5 nights in Nov 2024

10/10 Excellent

Luiz Leandro Perez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sem detalhes , café da manhã excepcional
Stayed 2 nights in Dec 2024

8/10 Good

Gislaine

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hospedagem ❤️
A estadia foi excelente, os funcionários são educados; pedimos o pacote romântico | e valeu super a pena pois além de champagne, morangos com chocolate e pantufas ganhamos um late check out, quero deixar um elogio especial ao Xuxa que trabalha na piscina, com certeza voltaremos a nos hospedar.
Stayed 1 night in Dec 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estrutura e localização
Excelente estadia. Hotel muito bem localizado, infraestrutura completa com piscinas, spa, restaurantes, salão de beleza e um café da manhã maravilhoso!
Stayed 4 nights in Dec 2024

10/10 Excellent

Alucir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel incrível, atendimento muito bom.
Stayed 2 nights in Dec 2024

10/10 Excellent

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024