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"Good location. Room was very clean and staff were friendly. Happy stay! The only problem was that I paid CHF10.9 for the city tax as per hotel. But in my booking document I only need to pay AU12.45 for city tax plus tourism fee at the property. Ibis asked me to contact my booking agent who only said I need to pay the city tax. It was very confused me as my booking said I need to pay AU12.45 in the property but now I must pay CHF10.9 ( nearly AU20 ). My advice is if city tax needs to be paid in the property, please write in the local currency. Thanks!"

"Wonderful stay. Very clean and welcoming hotel. The breakfast was really amazing. Front desk was very helpful. Small room but comfortable bed with nice sheets. Perfect location. Lugano is a beautiful part of our world. "

"Amazing stay "

"Everything was excellent specially the people in the reception and and kitchen Definitely recommend "

"Beautiful views "

"Had a wonderful time at Villa Sassa. Friendly staff, very attentive, spacious room, wonderful wellness spa with pool, sauna, steam room. Delicious breakfast. Gorgeous view of the city and the lake. Want to come back during the summer time."

"Very nice service "

"It's a very nice hotel however the location is not really pretty. It is next to the local train station which i very useful as the hotel provides a free public transport pass for the whole of the region. The hotel lacked a menu for massage services for the SPA, which was a bit disappointing. "

"Very Customer friendly, very nice Christmas dinner, convenient garages. Unfortunately, Recharge station app did not work. "