2/10 Terrible
Sharona
Traveled with family
26 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before like a couple years ago. It was amazing. I loved their style. I checked in here this time and oh my God its been a nightmare. First thing I noticed when I checked in to our room: I saw a long black stringy hair by the sink and some other hairs in the sink. Its like did they even clean the bathroom? Anyways. I was like its not worth going and complaining to the front desk. Well i went to bed. This morning, i was awoken by a man moaning so loudly at 6am. He sounded like an elephant. I went to the desk at 6 am to complain. I told her our room faces the street so we've also been hearing cars all night. She's like well i can put you in the room right next to yours when they check out today. I told her i cannot go back sleep due to the noises right now. She offered no solution. Not a refund or an upgrade or a room change or anything. She said i need to wait till 8:30 or 9 am for the manager to come. Well it's now 7:30 am and I still haven't been able to sleep. The moaning and talking from our conjoined room stopped. Now I'm hearing a kid screaming. Not sure if that's downstairs or where it's coming from. Around 9 am, I contacted Expedia and they were able to contact the property to refund my next night so that I didn’t have to stay there for another night and I was able to check out early. What a freaking nightmare.. I went to a courtyard Marriott nearby and it was so much better.
Sharona
Stayed 2 nights in Dec 2024