We booked a suite with two queens and a pullout couch for our family, including me, my wife, and four of our children. When we arrived, they put us in a room with one king-size bed. When we went back to the front desk, they then put us in a room with two queens but no pullout couch. When we went back to the front desk again, the clerk said they didn’t even have a suite with two queens and a pullout couch in the hotel. We settled for what we could get since it was late at night. We learned the next day that they did indeed have suites with two queens and a pullout couch but that they had given them to other guests. We asked for some financial reimbursement since they gave us the wrong room. Even though we booked through Expedia, we paid the hotel directly, so Expedia couldn’t refund any money. The hotel has refused to do anything, even though we have called and tried to speak to the manager several times. The manager has ignored our calls and not called back. When you book a more expensive room because you need six beds and the hotel doesn’t give it to you, that’s not right.