I must say I was outraged by the service and its communication. First, I have booked via hotels.com for the non refundable booking. The hotel tricked me by instructed me to cancel this “non refundable” booking. Once complained, they have given me the room. The location seems to be convenient however It is located right next to the lively pub , the music is so loud that i could not sleep at all. There was no one at the reception and If I need help I have tried to send a message via the hotels.com message board, then no response. The booking specifically said “breakfast included” but this is a completely a lie. Tried to call via telephone but no response. Overall, the stay was unpleasant and my trip to Gjirokaster has been completely ruined by this hotel.