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"One of the best experiences of service I have had. The team were very customer focused, knew their specialisms and were able to provide a very memorable stay. Riya and Nikita were stars for the whole stay and helped us with information and any requests we had. Deepak, Nitin, Malick and Thulsi were exceptional in the café/restaurant and always very attentive and served with a smile. Chef Vidhya was another star who even cooked special meals to allow us to taste some of her great food. Dattaram ensured we were looked after throughout our stay. The property has a great vibe and resort feel with lovely open areas and uses fans more than air conditioning, which provides that more traditional experience. The room we had was spacious and had a good view. The high tea is wonderful and has plenty of choices which vary daily. It was hard to fault this hotel and our stay except that we should have stayed longer!"

"Great property...."

"Amazing stay with our family. All the staff were very friendly and couldn’t do enough for you. "

"Personalized service, excellent buffet breakfast. Didn’t like the fact the price of the same dish via room service v eating at the restaurants downstairs was significantly higher. Also, stevia and Maggi hot and sweet sauce was not available. While the latter is minor, as a pre-diabetic, stevia is important"

"I recently had the pleasure of staying at an amazing hotel in Goa, and I can’t say enough about my experience. From the moment we arrived, the phenomenal staff made us feel welcome and at ease, going above and beyond to ensure our comfort. After a challenging journey from London fraught with visa issues, my anxiety vanished the moment we stepped into the resort. The warm smiles and genuine care of the staff were truly comforting. The hotel grounds were absolutely immaculate, providing a serene backdrop for relaxation. Every corner of the property reflected a commitment to excellence and attention to detail. "

"It was aamazing stay. The staff were hospitable right from the word go. The moment we reached we were welcomed by Alisa and her colleague and they went through a well run check in service. Food was excellent and on our day one we were welcomed by Aftab introduced us to Tempora , a traditional Goan cuisine restaurant in the village square. Aftab was excellent throughout our stay and Karan & Mahabe ensured that we were well looked after. There were different culinary options available including the Royal Afgan grill and the Kebab section. Soma in the spa was equally skinned and welcoming when it came to Ayurvedic massage. We would strongly recommend staying at ITC grand Goa. "

"The staff is amazing and very attentive "

"Really nice .. amazing pool.. the only set back poor internet around facilities… but a boon if you donot need. Food very good service fantastic.. overall 9.1 out of 10…"

"Excellent stay. Staff was very nice, polite, courteous and hospitable. Went out of their way to make it a memorable family trip for us."