Unfortunately, my experience with this host/property has been a nightmare. As a frequent VRBO guest, I regret writing my first poor review, but as this host has failed to deal fairly or responsibly, I felt obligated to warn other travelers. Reserved to move my daughter into UF. Arrived at the property after a 20 hr drive from NY, to find 2 lockboxes on the door, 1 with an entry code for us, and a 2nd with a key for 3rd party access. Highly concerned that as guests we did not have exclusive access. While trying to get in, we had a frightening encounter with a male neighbor. We finally got in, to find the apartment unclean, with hair, crumbs and stains on the furniture, in the bed, and in the bathroom. I reported the problems to the host immediately, explained we did not feel safe staying in the premises, and vacated immediately. We spent the next hours driving around trying to find an available hotel. I spent 2x the cost at a hotel, had to shorten my stay and change hotels due to lack of availability. I requested a refund of our payment as the premises was uninhabitable, and respectfully and patiently followed the host's requests to send photos of the issues, and to contact VRBO for refund. After numerous emails where the host said her "team was looking into it" she has ceased responding. The host did not provide the service promised, and unfairly received a payment she did not deserve. Gave plenty of opportunity for host to correct situation, but she was unwilling. Beware!