8/10 Good
REZA
Traveled with partner
5 December 2024
Liked: Cleanliness, staff & service, amenities
I recently stayed at Hotel Baía Azul in Madeira for four nights. Overall, the experience was pleasant, but there were a few aspects that could be improved.
Pros:
• Spacious and Clean Room: The room was large and maintained to a high standard of cleanliness.
• Excellent Location: The hotel’s location is ideal, offering easy access to local attractions and amenities.
• Friendly Staff: The hotel staff were courteous and exhibited a friendly demeanor throughout my stay.
Cons:
• Additional Charges for In-Room Safe: I was surprised to find that using the in-room safe incurred an extra fee of €15.
• Unexpected City Tax: Despite booking through Expedia and Agoda, both of which indicated that all fees and taxes were included, I was charged an additional €4 per night as a city tax upon arrival.
• Breakfast Beverages: The fruit juices served at breakfast did not taste fresh, and the quality of the coffee was disappointing.
• Tea Bag Replenishment: While a selection of tea bags was provided on the first day, they were not replenished on subsequent days.
• Balcony Access Issue: The room featured a beautiful terrace, but the reception did not activate our key card for terrace access until the last day, which was an inconvenience.
In summary, while Hotel Baía Azul offers comfortable accommodations in a prime location with attentive staff, attention to these details would enhance the overall guest experience.
