The facility is beautiful and in a wonderful location. It is quiet, and feels safe...even with a car show setting up at 5:50 AM one morning right outside our window. But check-in was not friendly. With a deadpan expression the desk clerk asked if we were checking in, handed over the key cards, and pointed to the elevator. There was no soap on the sink in the room, so we had to go down and ask for soap. No apology for the inconvenience. The person was either tired or bored. There were a few other oddities: The sheets and blankets did not come all the way up on the beds-didn't even cover our shoulders, no literature in room about surrounding attractions (QR code on card only showed restaurants in the area, and was hard to read on cell phone). Door wouldn't unlock at 8:30 AM on the morning of checkout, so we had to leave someone in the room to let us in as we made multiple trips up and down. Wet mopped floor and water on floor in elevator made for tricky stepping so as not to slip, and this was between 9:00 -10:00 when we were trying to load the car. We like the place, just some odd, inconvenient things.