2/10 Terrible
Helen
15 July 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My car was stolen with important paperwork in it. Had to get a rental. needed a motel. paid around $230 around 12 a.m ahead because last 2 rooms was posted. Upon arrival plenty of rooms were available. Noticed, trash, toys outside and then smell inside the office, was told partial payment only. decided to stay. now he refused Service animal that detects when sugar is low. after showing 3 tags of shots, registration and service animal tag. He wanted paperwork, but only after I said it was in my stollen car. This motel manager is deceiving and dishonest. He was allowed to mistreat a disabled woman and her dog and keep the entire payment. We slept in the Car in that heat for 3 days running gas for air conditioning. Had to go back to the hospital for swelling endema. What we went through was hell.
I Shouldn't have to post the videos of him cursing at me to get national attention over $230
Expedia bots called him. The police couldn't help they said its civil.
Expedia is a huge company and thought would treat customers much better than this.
Helen
Stayed 3 nights in Jul 2024