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Hilton Frankfurt Gravenbruch

5.0 star property
Luxury hotel with a full-service spa and a 24-hour health club

Choose dates to view prices

Photo gallery for Hilton Frankfurt Gravenbruch

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
View from room
Lobby lounge, garden views, open daily
Outdoor dining
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Spa
  • Pet friendly
The current price is SAR 475
SAR 508 total
includes taxes & fees
17 Apr - 18 Apr

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Terrace, Lake View

Room, 1 King Bed, Terrace, Lake View | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Duplex, 1 King Bed, Lake View

Duplex, 1 King Bed, Lake View | Premium bedding, in-room safe, desk, laptop workspace

Duplex, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 6
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Connecting Rooms

Premium bedding, in-room safe, desk, laptop workspace

Family Room, 1 King Bed, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed

80-inch flat-screen TV with satellite channels, TV, toys

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Lake View

Presidential Suite, 1 King Bed, Lake View | Living area | 80-inch flat-screen TV with satellite channels, TV, toys

Presidential Suite, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

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The price is SAR 183
SAR 196 total
includes taxes & fees
13 Apr - 14 Apr
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About the neighborhood

Map
Graf zu Ysenburg und Buedingen Platz 1, Neu-Isenburg, HE, 63263

What's nearby

  • Römerberg - 11 min drive - 9.6 km
  • Staedel Museum - 11 min drive - 9.6 km
  • Frankfurt Christmas Market - 12 min drive - 10.3 km
  • Deutsche Bank Park - 12 min drive - 9.2 km
  • Main Tower - 12 min drive - 10.2 km

Getting around

  • Martin-Behaim-Straße Neu-Isenburg Bus Stop - 3 min drive
  • Heusenstamm S-Bahn - 5 min drive
  • Frankfurt Airport (FRA) - 20 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Gasthaus Wildhof - ‬2 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Joe's Burger - ‬4 min drive
  • ‪Peacock Lounge - ‬1 min walk

About this property

Hilton Frankfurt Gravenbruch

Luxury eco-certified hotel near Römerberg
Located close to Staedel Museum and Schirn Art Museum, Hilton Frankfurt Gravenbruch provides a poolside bar, a terrace, and a garden. Adventurous travelers may like the horseback riding and hiking/biking at this hotel. Treat yourself to a Swedish massage, a body wrap, or a manicure/pedicure at Country Club & Spa, the onsite spa. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a playground and dry cleaning/laundry services.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, express check-out, and supervised childcare (surcharge)
  • A porter/bellhop, wedding services, and free newspapers
Room features
All 225 rooms offer comforts such as premium bedding and heated floors, as well as thoughtful touches like pillow menus and laptop-compatible safes.
Other amenities include:
  • Highchairs, children's slippers, and children's books
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • 80-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, heated floors, and art supplies

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Uncovered self parking on site (EUR 15 per night; includes in/out privileges)
  • Uncovered valet parking on site (EUR 15 per night)
  • RV/bus/truck parking (surcharge) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:30 AM on weekends: EUR 49 for adults and EUR 24.50 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar

Restaurants on site

  • Restaurant EssTisch
  • Lobby Bar K-Lounge

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Bike parking
  • Full-service spa
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Horse riding/rentals
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's books
  • Children's games
  • Children's toys
  • Free children's club
  • Highchair
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Lockers available

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (13875 square feet)
  • Meeting rooms - 18

Outdoors

  • BBQ grill(s)
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 80-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Heated floors
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Office
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient toilets only
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 50.0 per day

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 49 for adults and EUR 24.50 for children
  • Uncovered self parking fee: EUR 15 per night (in/out privileges)
  • Uncovered valet parking fee: EUR 15 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the pool only from 11 AM - 8 PM June to September and from 11 AM - 5 PM October to May and must be accompanied by a parent.

We should mention

The seasonal pool will be open from April to December
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars.

Property is also known as

Gravenbruch Frankfurt
Gravenbruch Hotel
Hotel Gravenbruch
Hotel Gravenbruch Frankfurt
Kempinski Hotel Frankfurt Gravenbruch Neu-Isenburg
Kempinski Frankfurt Gravenbruch Neu-Isenburg
Kempinski Frankfurt Gravenbruch
Hilton Frankfurt Gravenbruch Hotel
Kempinski Hotel Frankfurt Gravenbruch
Hilton Frankfurt Gravenbruch Neu-Isenburg
Hilton Frankfurt Gravenbruch Hotel Neu-Isenburg

Frequently asked questions

Does Hilton Frankfurt Gravenbruch have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at Hilton Frankfurt Gravenbruch?

As of 18 Rabiʻ I 2025, prices found for a 1-night stay for 2 adults at Hilton Frankfurt Gravenbruch on 14 Rabiʻ II 2025 start from $135.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Frankfurt Gravenbruch pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Hilton Frankfurt Gravenbruch?

Self parking is available for EUR 15 per night. Valet parking is available for EUR 15 per night.

What time is check-in at Hilton Frankfurt Gravenbruch?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hilton Frankfurt Gravenbruch?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hilton Frankfurt Gravenbruch located?

Located near the airport, this family-friendly hotel is within 6 mi (10 km) of Schirn Art Museum, Römerberg, and Staedel Museum. Main Tower and Benediktinerabtei Seligenstadt are also within 12 mi (20 km).

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Hilton Frankfurt Gravenbruch Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 375 out of 602 reviews
Rating 8 - Good. 140 out of 602 reviews
Rating 6 - Okay. 51 out of 602 reviews
Rating 4 - Poor. 19 out of 602 reviews
Rating 2 - Terrible. 17 out of 602 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay and a feel-good experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Lovely place. Great service. very good breakfast. Close to the airport. Parking
Stayed 1 night in Dec 2024

10/10 Excellent

sanjeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Sep 2024

10/10 Excellent

Panicos

Liked: Cleanliness, staff & service
Excellent breakfast!
Stayed 1 night in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness, staff, beautiful surroundings.
Stayed 4 nights in Jul 2022

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hospitality
Stayed 2 nights in Feb 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Good food
Stayed 1 night in Dec 2023

10/10 Excellent

Mehieddine, Dearborn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cigar lounge. Restaurant was very good. Loved the water show.
Stayed 1 night in Jul 2022

6/10 Okay

Maria

Liked: Cleanliness
We come here bc the spa, but was very disappointed in that regards. Retarding the staff as well they lock us out our room even that we have pre- paid in advance.
Stayed 1 night in Jul 2024

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and bathroom. Very comfortable bed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite hotel near Frankfurt Airport
This hotel is such a gem. Fantastic service from the moment you arrive until you leave and the rooms are always perfectly clean and super comfortable. The hotel is beautifully maintained, the pool is magnificent, and the grounds are beautiful as well. Breakfast is also next level awesome! Can’t wait to visit again
Grand Deluxe Room, Room 105
Bathroom with rain shower and double sink
Delicious welcome treats
E-bikes for guests to use
Stayed 1 night in Sep 2022

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It the woods. Quiet.
Stayed 1 night in Oct 2022

8/10 Good

michael

Liked: Cleanliness, amenities, property conditions & facilities
Service at the Bar and Cigar bar or disorganized and slow.
Stayed 1 night in Apr 2024

10/10 Excellent

aashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel !
This is my 5th visit to the hotel and I can’t stop coming back for more . Even though the hotel is far from the messe ( about 20 mins ) it’s really worth the effort considering the luxury and Gradeur we experience at the end of a hard days work . The champagne breakfast to start your day with the ever smiling and warm Welcoming staff just makes a perfect beginning to your day . The rooms are big and fantastic with Excellent bedding , great view , heated flooring & big French windows. Will be coming back time and again ! Thank you Team Kempinski .
Stayed 4 nights in Jan 2023

6/10 Okay

Kaiyue

Liked: Cleanliness, staff & service
Disliked: Amenities
Problem is their laundry system sucks

6/10 Okay

Ram

Liked: Cleanliness, staff & service
Disliked: Amenities
Dining options very limited, bed was two singles put together for an upgraded room. Truly a 3 1/2 to 4 star hotel not a five-star hotel. No Kampnski quality
Stayed 1 night in Aug 2022

2/10 Terrible

C

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed
Tired convention biased hotel with very poor service for the ordinary guest. Deluxe rooms have been upgraded but still not 'luxe'. PS €32 taxi into centre from here, else you are stranded in an hotel with only one restaurant open.
Stayed 1 night in Sep 2022

6/10 Okay

Levon, Farmington

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We clicked in late, we’re unable to use the pool (closes at 8pm). Only one of the restaurants was open on a Saturday night. Could not sleep from cigarette smell. Went to use the pool at 8 am, they charged 20 euros per towel.
Stayed 1 night in Jul 2022

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like was the service from the reception and the restaurant, professionelle, fast, friendly and all the time one the point. The room was really ok but you see that the room is not "new"....its a feeling like in the 70's What i dont like was the service on the bar outside, after a long time of waiting and more times asking we get the card first, after another long time without a service we stand up and go....also the service employees at the bar dont clean in this time the table from the people before and that all with not much work outside. A other thing is that you have to pay at the check-in another 200 Euro for the services, when you pay the stay before, its not like i know it from other higher class hotels, you get the money back if you dont let write a bill on your room number but like i say i dont like it really. Totally for me it's a great and beautiful Hotel in a beautiful environment, with rooms who sends you back in time. With really friendly and professionelle employees at the reception, the restaurant and rooms. We had a great stay at this Hotel and we are happy of the beautiful memories what we get in this time also because of the friendly help of the employees at the reception who makes us the stay at Frankfurt much easier and safer.
Stayed 2 nights in Jul 2024

6/10 Okay

Wanja

Liked: Staff & service, room comfort
Disliked: Cleanliness
The bathroom was a disgrace
The bathroom was filthy! Old, sticky stains on the vanitytop and the "thing" under the same top looked like it was alive. There hasn't been a broom, hoover or mop under there for ages. The glass walls and door to the shower is greasy and a disgrace. The wall behind the toilet is striped from rest of I do not know what but it looks terrible. Our room was not cleaned even though we put the sign out that we wanted the room cleaned. What makes it worse is that somebody was in the room while we were out to change water bottles but didn't make a move to do anything else - not even new towels. This is not a Kempinski worthy and should be addressed!
Stayed 2 nights in Jul 2022

10/10 Excellent

Janika

Liked: Cleanliness, amenities, property conditions & facilities
Alles
Stayed 1 night in Nov 2024

8/10 Good

Viktoria Lütke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für 3 Personen waren trotzdem die Tassen und Gläser nur für 2 Personen bereitgestellt. Ansonsten sehr schönes Wellness Bereich
Stayed 2 nights in Feb 2025

2/10 Terrible

Steven

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Siggi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Patrizio

Stayed 1 night in Jan 2025