Search Castles in Frais

"Very quiet. Very nice staff. Not far from railway station "

"The hotel is in a non-walkable area to the city center, the public transportation from this place is not frequent. When I arrived to my room, there was a worm in my room and I have to clean it by myself because there was no cleaning service at the hotel on Sunday night when I arrived. I ordered a burger, I received it without a meat inside. They offered me the meat after in a dish to add it. There was one receptionist girl doing everything because the was alone at the weekend, and she was so nice. When I talked to the manager regarding the room hygien and the worm inside my room. He refunded me a small amount around 40 euro after consulting the owners who were available at the hotel instead of refunding the whole amount, and he threatened me not to talk. He was rude, instead of saying sorry, he said I removed for you one night (which was not the case) and he said don't put anything online. I smiled for this poor guy. I am sure he is a new manager and he doesn't know how to deal with customers. In conclusion, it is my worst experience for an ibis hotel and one of my worst experience in all hotels that I have visited before in more than ten years of travel. I will not repeat it there, and I don't recommend it to anyone."

"Shower needs to be closed in to avoid water on the floor"

"Helpful staff. Comfortable room. Would have been nice to have another shelf in the bathroom. Enjoyed having washcloths. Good location for walking to the Christmas markets and the train. Nice breakfast."

"very good hotel , nice people and breakfast "

"Very lovely and quiet hotel. The rooms as well as the spa area were spacious and clean. Loved my stay!"

"Très bien décoré avec de beaux sapins si près de Noël. Petit déjeuner comme à la maison. "

"For the price the room is clean and quiet with blackout curtains. The twin bed was comfortable. There are no amenities which is fine for a 2 star.The streets are empty at night so be aware."

"Very friendly, nice location. We enjoyed our short stay"