2/10 Terrible
Melissa
Traveled with family and small children, Traveled with family
21 January 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Although the service by Victor was great despite some technical difficulties when we first arrived, the rest of our experience was nothing short of awful.
Firstly, Our first room smelled so badly of cigarette smoke that we had to change rooms but were accommodated. Our second room didn't stink however the floor was filthy and sticky. So bad it turned my socks black and my only option was to throw them out! We also saw a few cockroaches in the bathroom sneaking in and out of a large crack in the corner beside the toilet. Pillows were super uncomfortable but bedding was clean thankfully.
Next, the hallways constantly reaked of marijuana and overtime the smell made its way into our room as well. There were, what I can only assume were prostitutes and gangsters in the lobby who even told my husband that theres always issues in this particular hotel so they do their best to maintain security but to make sure our door was deadbolted at all times.
My parents had a very similar experience in their room as well except for the cockroaches.
Overall, we were extremely disappointed to have had this experience with a brand we've trusted in the past. I would highly recommend you stay away from this location as it certainly wasn't worth the minimal savings.
Melissa
Stayed 1 night in Jan 2025