Our experience was quite the roller coaster. Well in advance of our stay, we had received confirmation from property management that we could check in at 2pm on a Saturday. We arrived closer to 3pm and checked in. No problem, right. But when we went up to the condo, the room looked as if the previous guests had just rolled out of bed and left. Even the bellhop was shocked at the condition. We called the mgmt company and got voicemail, again, again and again. Apparently the team associated with our Ft Lauderdale condo (based in NYC) doesn't answer the phones on Saturdays due to the Sabbath. I totally respect that, but it would have been good to know and for them to have a backup plan. When we finally connected with the FL-based head manager, he assured us a cleaning crew would be there shortly. Mind you, we were there for a running race the next morning with a wakeup call of 4 a.m. Long story short, the cleaning crew -- a mother and daughter called in on short notice -- showed up at 7 p.m. and did the best they could (no Covid deep clean). In the interim, we wandered around with our luggage stored and missed our dinner reservation. To top things off, we got caught in a torrential downpour, which forced us upstairs asking for towels from the cleaning crew. Needless to say, not the best experience and hardly the best way to prep for a race. The condo itself is very nice and the rest of our stay was good. The property management team righted itself after all the first-day problems, including offering a modest refund for an honest review. Moral of the story: we understand stuff happens and sometimes you're at the mercy of events. But we also expect timely responsiveness and problem-correction when you're paying $$$$ rates. One final piece of advice, there is no VRBO customer support. If you encounter problems, VRBO is not there to help. So be fully aware that with VRBO, the property management company is your host, not the owner.