After our plane landed in Lauderdale, I called my hosts phone number, because I still had not received directions on picking up the key. The call would not go through. I called the helpline, and they attempted to call the host… With no success. The gentleman on the phone was very nice and explained that he would try to find another location for me and how far away from the original property was I willing to stay. We were there for two nights for a wedding with events planned both nights. The gentleman took all of my information and told me someone would call me within an hour. We pulled off the side of the road to wait for our phone call. After 40 minutes, we decided we better make our own arrangements and did so using Marriott points . We were thankful there were rooms available… The next morning I checked my email and saw that someone from your company had emailed me about another option. No one ever called me.