6/10 Okay
Roxanne, Brookfield
Traveled with group
12 November 2024
Liked: Cleanliness, property conditions & facilities
Let me start with I have rented a lot of VRBOs there are always good things and possible problems. When information is not clear and customer service is bad it is the most common thing that will cause someone to right a bad review.
The property is poorly marked it was difficult to find the appropriate door. We could not find the information necessary to obtain entrance into the gate. When I called for assistance the man told me it was in my paperwork work. He was rude, talked to us as if we were stupid and then gave us the gate number. All of this could have been a pleasant experience he simple could have said it can be difficult to find these numbers as it’s a two page document however I will assist you. Nope he had to be condescending. Then we could not find unit 4 on any paperwork as well as it was not marked on the building. We then struggled with getting the door to open. Having the big lock on our door knob made it difficult to open as you couldn’t get a grip on it and had to be able to pull the door. I think the battery needs to be changed as well. That all being said… the beds were comfortable, the inside of the property was clean. Few dishes were available for a unit of this size. The counter tops are too heavy for the cabinets so the top is broken down. I should have read the reviews as the main complaint has been the rude customer service!
Roxanne
Stayed 2 nights in Oct 2024