2/10 Terrible
Jennifer W.
16 September 2024
Liked: Cleanliness
Don’t try to bring your boat here.
The description of this property is completely false advertisement. I rented this condo specifically so I could bring my boat and use the docks like the description says that you can. The condo complex only allows owners to bring their boats and or trailers inside the gates. Two days before we get there I sent a text to Vacasa asking if I could drop the boat off inside the complex so that we could spend the day in Charleston before our 4pm check in time. That’s when I was told I was not allowed to bring my boat. Two days before my trip! It was late Friday afternoon. Called vacasa a few times trying to cancel my reservations and get my money back but they wouldn’t budge. Said I would loose all my money if I didn’t go on and go. They weren’t even trying to be understanding about the situation. So, luckily I find a boat slip to rent for the week for $300. I was furious! I not only had to spend the extra money but now I have to drive to the marina instead of just walking to the docks like the description says! So Monday morning I go to the Folly Beach Vacasa office. Super helpful lady’s in there. They ended up getting me a refund for the costs of the slip. Didn’t fix it completely but at least I got a refund. Shame on the owners for advertising this way. However The condo was very nice and clean. Has great views from the two balconies too.
Jennifer W.
Stayed 5 nights in Sep 2024