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Hotel Serena

2.0 star property
Escape to an Italian haven where history meets serenity. Indulge in fresh mornings, unwind amidst nature’s beauty.

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Photo gallery for Hotel Serena

Interior detail
Dining
In-room safe, desk, soundproofing, free WiFi
Lobby
In-room safe, desk, soundproofing, free WiFi

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Pet friendly
  • Air conditioning
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Single Room

Classic Single Room | In-room safe, desk, soundproofing, free WiFi

Classic Single Room

Highlights

Soundproofed
Air conditioning
Private bathroom
Hair dryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | In-room safe, desk, soundproofing, free WiFi

Classic Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Private bathroom
Hair dryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | In-room safe, desk, soundproofing, free WiFi

Classic Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Private bathroom
Hair dryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Quadruple Room, Private Bathroom

In-room safe, desk, soundproofing, free WiFi

Classic Quadruple Room, Private Bathroom

Highlights

Soundproofed
Air conditioning
Private bathroom
Hair dryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Triple Room

Classic Triple Room | In-room safe, desk, soundproofing, free WiFi

Classic Triple Room

Highlights

Soundproofed
Air conditioning
Private bathroom
Hair dryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Similar properties

Room

Loggia Fiorentina

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
8.0 out of 10, Very Good, (564)
The price is SAR 179
SAR 224 total
includes taxes & fees
26 Feb - 27 Feb
Loggia Fiorentina

About the neighborhood

Map
Via Fiume 20, Florence, FI, 50123

What's nearby

  • Historic Centre of Florence - 1 min walk
  • Piazza di Santa Maria Novella - 6 min walk
  • Cathedral of Santa Maria del Fiore - 11 min walk
  • Piazza del Duomo - 12 min walk
  • Uffizi Gallery - 17 min walk

Getting around

  • Valfonda - Stazione Santa Maria Novella Tram Stop - 3 min walk
  • Florence Santa Maria Novella Station - 4 min walk
  • Florence Airport, Peretola (FLR) - 23 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Caffè degl'Innocenti - ‬3 min walk
  • ‪Capitale della Cina - ‬2 min walk
  • ‪Crown of India - ‬3 min walk

About this property

Hotel Serena

Hotel near Historic Centre of Florence
A short walk from Piazza di Santa Maria Novella and Cathedral of Santa Maria del Fiore, Hotel Serena provides free continental breakfast, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
Other perks include:
  • A front-desk safe, smoke-free premises, and luggage storage
Room features
All guestrooms at Hotel Serena have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • Digital channels, daily housekeeping, and desks

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Free continental breakfast available daily 8:00 AM–9:30 AM
  • 1 bar

Family friendly

  • Soundproofed rooms

Conveniences

  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Outdoors

  • Garden
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels

More

  • Desk
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 7 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Serena Florence
Serena Florence
Hotel Serena Hotel
Hotel Serena Florence
Hotel Serena Hotel Florence

Frequently asked questions

Is Hotel Serena pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Hotel Serena?

Check-in start time: 1 PM; Check-in end time: 7 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Serena?

Check-out is at 10 AM.

Where is Hotel Serena located?

Located in Santa Maria Novella, this hotel is steps from Palazzo degli Affari and Historic Centre of Florence. Central Market and Basilica of Santa Maria Novella are also within 10 minutes. Valfonda - Stazione Santa Maria Novella Tram Stop and Unità Tram Stop are within a 5-minute walk.

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Hotel Serena Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 100 reviews
Rating 8 - Good. 38 out of 100 reviews
Rating 6 - Okay. 26 out of 100 reviews
Rating 4 - Poor. 13 out of 100 reviews
Rating 2 - Terrible. 5 out of 100 reviews

7.8/10

Cleanliness

6.8/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Mirko

Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2018

2/10 Terrible

Danilo, São Paulo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funcionários mal humorados, quarto horrível, velho, antigos, chuveiro péssimos, café ds manhã péssimo, tanto que não conseguirmos tomar. Tivemos muitas dificuldades pois estávamos com un bebê de 1 ano. Não recomendo.... não é um hotel, é uma pensão.
Stayed 2 nights in Oct 2018

8/10 Good

GIOV60, Napoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo senza pretese ma pulito e con una colazione più che decente. Molto soddisfatto
Stayed 2 nights in Oct 2018

6/10 Okay

Juan Javier

Hotel con mucho ruido de tránsito, la habitación es muy amplia, con una cama confortable y el baño está lindo. Wifi no existe casi no tiene alcance. La limpieza es pobre. Ubicación relativamente buena.
Stayed 2 nights in Oct 2018

2/10 Terrible

Anon

Disliked: Staff & service, property conditions & facilities, room comfort
This was the worst hotel stay of my life. The owner and his wife screamed at each other all night and day. The owner entered our room while we were sleeping. The owner yelled at me when I went to check out and requested a printed copy of my receipt. I paid the bill, and then he grabbed the paperwork, yelled at me, and stormed out. When he came back, I used Google translate on my phone to help make sure I hadn't said something wrong given the language barrier. Again, using Google translate on my phone, I apologized for any confusion and asked for a printed copy of the bill. He yelled at me and grabbed me by my wrists and shook me. My sister and I had already paid, so we grabbed our luggage and left immediately. I would NEVER recommend this hotel to anyone given the experience. I have never been yelled at before like this-- much less assaulted.
Stayed 5 nights in Sep 2018

6/10 Okay

Edwin

Disliked: Staff & service
Noisy hotel
My hotel room was nice, but noisy during the night and very early morning. People talking loud and doors slamming. The hotel is located on the second floor, but there is no elevator from the street to the first floor this is a struggle when traveling with heavy luggage. The hotel is conveniently located two blocks away from the train station.
Stayed 2 nights in Sep 2018

10/10 Excellent

Jean F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a family stop in Floro
Great hosts, clean, incredibly convenient to the train station to drop our bags and venture out to see Firenze. Beds comfy, large room.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel carino, ottima posizione
Hotel al primo piano di un palazzo storico nei pressi della stazione. Stanza spaziosa e con tutti i comfort, buona la colazione, disponibile lo staff.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
für einen Kurzurlaub ok. etwas laut. wenig Auswahl beim Frühstück
Stayed 2 nights in May 2018

10/10 Excellent

Isamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Não tenho palavras para explicar o acolhimento neste hotel. Me senti em casa. O quarto era lindo! A cama super confortável. O banheiro e o quarto sempre limpo. O café da manhã delicioso com tudo muito bem preparado. E ainda, o sr que nos servia com toda cortesia e gentileza. Localização ótima, próxima aos pontos turísticos e à estação de trem, o que nos facilitou a viagem a outras cidades próximas Florença.

6/10 Okay

Verified traveler

La camera un po' fredda. Vicinissimo alla stazione. Molto comodo. Molto gentili e soprattutto disponibili
Stayed 3 nights in Feb 2018
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Mert Cemalettin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eviniz gibi, konum,rahalık,temizlik mukemmel
Harika bir karşılamaydı resepsiyonistin o güler yüzü ve şirin tavırları asla unutulmaz biz bal ayı çiftiydik ve herşey istediğimizden daha güzel geçti kahvaltısı temizliği mükemmel bir konaklama yeri herşey için samimi tavırlarıniz için teşekkür ederiz :))))
Stayed 2 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

PD, Sussex, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic hotel in good location
Initial problem with the hotel unable to trace my online booking, but fortunately a room was available. One of several hotels in the same building. Clean, functional and (by Florentine standards) reasonably cheap, but very basic - a bit of a throwback to the 1980s (but not in a retro way). My room was at the front and so subject to a lot of street noise – especially the cleaning at about 1am. Very convenient location, close to the railway station and the sights. Proprietor was friendly enough, but did not speak English and seemed reluctant to speak Italian slowly enough for me to understand.
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Rolland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent rapport qualité prix.
Très petit hôtel vétuste mais bon accueil efficace et sympathique. Travaux à proximité pour longtemps. Très bien situé.
Stayed 2 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

JARDEL

Liked: Cleanliness
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

dawn, Britain

Liked: Cleanliness, staff & service, room comfort
great location for train station and local buses
room was basic but clean and hot chocolate at breakfast was wonderful!
Stayed 3 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Marta, Barcelona

Liked: Cleanliness, staff & service, room comfort
Perfect fot a few days
My bedroom was really big. It has air conditioner and TV. Beds comfortable. The staff at the reception very nice and helpful. The only inconvenience I found is that there is no shampoo and the reception is not 24h. Keep in mind that it's not a hotel, it's a pension. Definetly I would repeat
Stayed 4 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Wayne

Liked: Cleanliness
Homely feel, great location .?
We enjoyed our stay at Hotel Serena, it was a homely feel, being so far away from home. Handy location to trains,&short walk to town centre, nice balcony off room.
Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUENA RELACION COSTO BENEFICIO
EN TERMINOS GENERALES BIEN, MUY CERCA DE LA ESTACION SANTA MARIA NOVELLA Y MUY CERCA DEL CACO ANTIGUO. SE DEBE AGREGAR QUE LA ENTRADA EN EL PRIMER PISO ES MUY DETERIORADA YEL ASCENSOR AL SEGUNDO PISO DONDE ESTA EL HOTELNO SIRVE, POR LO DEMAS BIEN
Stayed 2 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tavsiye edilmez,hem odaları hem sahipleri soğuk
Otel çok kötüydü. odalar cok soguktu ve ısıtma sistemi yok. Kalorifer var sadece çalışmıyor. Otel sahipleri hic bir şekilde ingilizce bilmiyor anlaşmak imkansız. Ayrıca otel sahipleri hic cana yakın insanlar degil, söylediginiz 1 söze karşılık 10 katı italyanca cevap veriyorlar.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Rod, Worcester, UK

Liked: Cleanliness, staff & service
Well situated for sights and station
Fairly basic but comfortable accommodation. Owners helpful but speak little English. Street was a bit noisy overnight...people rather than traffic.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Graciela

Liked: Cleanliness
Disliked: Staff & service, room comfort
Cercano a estacion de trenes
El hotel es aceptable en cuanto al precio, es atendido por sus dueños, un señor mayor amable, quien decide como dueño de casa. Contratamos dos noches, salimos el primer día, al regresar al hotel, nos habían cambiado de habitación, trasladando todas nuestras pertenencias, los pasaportes habían quedado en la caja de seguridad, no podíamos acceder a la habitación anterior porque ya estaba ocupada, por lo que tuve que entregarle la llave de la caja y él saco mis documentos. El colchon de la nueva habitacion tenia los resortes salidos, un desastre.
This review was submitted before 2018 and has not been verified.

8/10 Good

Maria de Fátima

Liked: Staff & service
Recomendo para quem quer hotel simples, confortáve
Staff muito dedicado e prestativo. Quarto de tamanho razoável para quatro. Chuveiro com difícil controle de água quente/fria. Muito bom café da manhã.