Enrica is perfectly lovely, delightful and helpful. She met us as we arrived by car from the North, and helped get us set up with a nearby parking garage at a good rate. The charming apartment was absolutely spotlessly clean, and quite comfortable. Bathroom was cozy, but pleasant. A mini-kitchen had everything needed down to the corkscrew. Location couldn't be better, less than 10 minute walk to the Duomo, and every other important site in Florence.
I would have given her a 5 star review, were it not for the deafening construction that was going on immediately outside our second floor window. Jackhammers, concrete saws, clattering steel pipes on cobblestone, you name it. I had let her know that we were unhappy about it before our third night there. She didn't really offer much, except that there wasn't anything she could do, other than offer us a few free nights "the next time you're in Florence". Hm. Very unlikely to be back for even the distant future. Now I really do understand, of course, that there isn't anything she could have done about the construction (it was apparently city sewer lines, not a private project and I imagine that dealing with government is impossible in Firenze), and they are "supposed" to start at 8 am, but the crew was out there at 7am all three mornings making horrible noise. We had, as one is typically doing on vacation, been out fairly late, and that early was unpleasant. I don't know whether there was anything she really could have done, but I would have appreciated at least knowing in advance that it was going on, even if only a day or two ahead (had clearly been for several days already) and be given the choice to stay elsewhere.
I wouldn't want this to cause you to NOT say there. It's a wonderful place. But definitely check with Enrica beforehand to be sure the construction is finished. If so, you'll love this place. 3 stars with construction, 5 stars without.