2/10 Terrible
Angela V.
8 December 2024
Disliked: Cleanliness
Disappointing stay in Florence
Our experience with this property was unfortunately not as we had hoped. Upon arrival, we were asked to pay an additional $200, even though we had already paid in full through the VRBO website and knew there shouldn’t be extra fees. Feeling vulnerable and not wanting to argue with the host—who had access to our belongings in the apartment—we reluctantly paid.
The condition of the property was also disappointing. We noticed mold, which was concerning for the health of our family. Additionally, one morning, we woke up to unexpected construction noise in the inner courtyard right outside the windows of a bedroom where our children were sleeping. These windows had no blinds, offering no privacy, and we were not notified about the construction in advance.
We reached out to VRBO to address these issues, but the response was simply, “We’re sorry for the inconvenience,” with no follow-up since. This lack of resolution added to our frustration and disappointment.
We hope VRBO will take steps to improve communication and accountability with their hosts to ensure satisfaction for VRBO customers and help avoid future travelers don’t face similar issues.
Angela V.
Stayed 5 nights in Nov 2024