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"We really enjoyed our stay. We did have a little bit of problem with bugs in our room at night, we had to keep the lights off or they seemed to come in through the thatch roof I guess. We also had ants in our bed a couple of times. But overall we truly enjoyed our time. The pool is perfect both for younger kids and older kids or adults. The food is excellent at the restaurant. "

"Amazing place overall, pool was great my son enjoyed that for two hours at night. Staff at front desk was very professional. Dining was great, excellent food and staff at dining was super friendly and professional "

"Nice people"

"Excelente la estadía, comida y personal atento"

"Good food and excellent service"

"Abundance of tropical plants, saw parakeets flying around (instead of being in gage), heard monkeys, etc. Their website should say clearly, you can Not reach this property by land, Instead by boat only. "

"Rooms could be nicer"

"It was a VERY VERY VERY complicated check in. At the hotel they didn’t know about the reservation and they weren’t expecting us. When I show the person in charge my online reservation and receipt they got mad and tell me they don’t work with Expedia any more because it was hard to get their payment back. They tell me we have to leave or pay cash in that very moment. It was a GREAT disappointment and they insisted we have to leave and that the hotel didn’t work associated with Expedia any more. At the end I was able to talk with the owner and they let us stay. For my husband and I traveling with out 3 grand children was a TERRIBLE situation. I hope you are able to talk with Casa Azul and fix your problems so it won’t happen to anyone again."