4/10 Poor
Verified traveler
Traveled with family
30 June 2019
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin process was slow - when we arrived, the "receptionist" a young school boy offered us tea and told us to wait downstairs without any explanation. We were hungry and tired after our flight so just wanted to go to our room.
The room - The bathroom was very small though and it had a peculiar smell. The a.c kept leaking and when we reported this to the receptionist - he kept arguing that there was nothing wrong and insisted we show him directly which we did. They said they will get someone to fix it but this didnt happen during our stay.
The breakfast - we were told it was at 8am so we got there promptly but didn't get breakfast until after 9am. We were told we got there too early and they had an issue at the kitchen after we got breakfast.
Leaving - the taxi prices they quoted is more expensive than others but we wanted the security of the booking so we weren't disappointed. We agreed to book the taxi for 3:30am and planned our time appropriately, we left the riad to wait for the driver at the appointed location only to find that the taxi wasn't there. We went back to the riad to discover that the taxi hadn't been booked as agreed and was only ordered at 3:40am after we had to come back to the riad to ask why the taxi hadn't showed up. We were told we had plenty of time for our flight but that is not the point. We had to arrive earlier due to security issues at the airport.
Overall i wouldn't recommend booking this riad as it definitely ruined our experience in Fes
Verified traveler
Stayed 4 nights in Jun 2019
