If you have any kind of allergy please reach out to us prior to booking.
IMPORTANT INFORMATION ABOUT YOUR BOOKING
We are committed to protecting our property, which is why we've partnered with 'Know Your Guest' by Superhog: the leading vacation rental guest-screening provider. So, before your booking begins, you will need to verify your details through 'Know Your Guest'. You will also be given the choice between paying a refundable deposit or buying a non-refundable damage waiver. Please note, that the refundable deposit does incur a transaction fee upon return.
We highly suggest that you buy the damage waiver as this protects you in case you cause accidental damage during a booking. Our Airbnb guests can opt out of this insurance but for all other booking platforms this insurance policy is compulsory.
City of Fernie business license: 002647
- Please note, by the entrance door there is a small patio, this is for the owner downstairs and cannot be used by guests. There is a larger deck area to the side and rear for guests.
- Local volunteers store their grooming machinery in our garden. With this, you may see volunteers accessing the garden during your stay. Please note, you are not allowed to interfere with their machinery or equipment while stored in the garden.
- Quiet time is from 10 pm - 7 am.
- No smoking or vaping on the deck, balconies, or inside the property.
- No parties.
- No pets.
- Sporting equipment should only be put into allocated storage spaces.
- Due to the risk of bears, do not put garbage outside. Please use the bins provided or use local dumpsters.
- If you are staying here for work, please do not track mud or any work-related mess into the property. Furthermore, please do not bring work materials or supplies into the property. Instead, use allocated storage locations.
- We use 'Know Your Guest' by Superhog: the leading vacation
rental guest-screening provider. Please review the information provided within the listing.
- Please note, a fine of up to $1000 will be issued, and you could be asked to vacate if the house rules are not obeyed. Thank you for your understanding and co-operation.
HOT TUB RULES
- Guests must shower before using the hot tub. To prevent hot tub foaming, please shower with your bathing suit to get rid of any laundry detergent residue.
- If the hot tub has a padlock, please refer to your check-in instructions for the code.
- No glass in or around the hot tub.
- Max usage time of 15-20 minutes.
- No overloading of the spa: one person per seat.
- No touching or removing filter parts or filter settings.
- Do not turn off all the jets, this will overload the pump and cause permanent damage.
- Do not add any chemicals or foreign objects into the spa.
- Do not remove the floating dispenser (if removed and water turns foul, guests will be fined for water change or heavy shock).
- If the hot tub or hot tub area has beer cans or glass breakages this will trigger a water change at your cost.
- No smoking of anything in the hot tub, and butts of any kind will trigger a proactive water change at your cost.
- The hot tub cover must be handled with care and closed after use.
- Do not sit on or put any weight on the cover when closed.
- Do not use soaps or oils in the hot tub.
- Please adhere to the 10 PM quiet time and be respectful of the neighbors. Noise travels far outside of the unit.
- Please use the pool towels provided, not the nice white ones.
- For your peace of mind, a local company cleans the hot tub and balances the chemicals during and between guest stays.
Please note, failure to comply with these rules may result in a minimum $200 fine, plus any additional costs incurred to repair the damage caused.
Thank you for your understanding and cooperation of these hot tub rules. We hope you enjoy your stay.
**Changing the temperature**
The easiest way to lower the temperature is to lower the set point. To do this, use the temperature arrow to the desired heat, and then open the cover for a few hours (leave shut if raising the temperature).
Please note, changing the filter cycles effectively puts the tub in an “away” mode. This means the tub can no longer clean itself effectively and may result in the water needing an urgent change. If these settings are changed the aforementioned fine will be issued. Our professional maintenance team checks the tub after each guest's stay.
