The hotel itself is beautiful! Gorgeous woodwork, carved portraits in the seldom open room off the lounge, beautiful views, just gorgeous…except the pear tree addition. That’s like a Premier Inn.
Some rooms are very noisy, loud, located next to slamming does, hallways, etc. My wife was lucky enough to change rooms. She was very thankful for this as she is a very light sleeper. I was very happy that TWN allowed us to change rooms! At a charge, of course. Never-the-less they did let us change
The staff in the breakfast room are usually polite and somewhat prompt, but difficult to flag down or get their attention if you need something.
It is very difficult to get a drink or anything else in the bar or adjacent room as there is almost never a staff person on the bar. IF you finally do get someone, they drop off your coffee, drink, food and are never seen again.. so you can’t ask for sugar..or another drink or anything. We had to ask the receptionist twice for a service person. To which we got a snarky reply that s onetime will be with you shortly.. and they were not, so I had to ask again!
The chef does a FINE job on the food! Absolutely top shelf! No complaints there at all! Matter a fact, it’s the food that makes up for the sometimes lack luster service and up charges.
The grounds and garden at TWN are beautiful! The gardener really cares, puts his utmost into the lovely flower beds with such creativity and it really shows! Absolutely gorgeous! Book it!