6/10 Okay
Gillian
Traveled with partner
3 January 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel. Good room with excellent sea view. The shower was broken when we arrived, and the reception organised this to be fixed the same day. However it continued to leak and cause issues with the bathroom floor. The bathroom door was already bowed as it had been exposed to the water from previous leaks, which we realised when we arrived.
Semi responsive staff. When we arrived there was not much customer care and we were left to our own devices to find the amenities. The reception staff just told us what time breakfast was and our room number, and we were left to find this.
Room cleaning would not happen in a timely manner and we would leave and come back in the afternoon after our daily excursions, only to find our room was not clean despite the sign asking for this to be done, being clearly displayed on the door handle as is expected.
I opted for a massage on our last day, which was nice (first half), someone walked in during the second half when I was semi naked laying on my back. My eyes were semi covered, so i did not see if it was staff or a customer, but assume it was the latter as the masseur Hadijah, ushered them out in silence. The person sounded like a child and when finished, I noted there were two male children walking the spa halls looking for Hadijah to ask her something. I did not mention this to staff, as I could not confirm, but wanted to note in the review as privacy policies and adherance to dignity practices should be paramount for this service.
Gillian
Stayed 7 nights in Dec 2024
